Executive Coordinator supporting University of Alberta Shared Services leadership. Managing executive operations, strategic projects, committees, and an administrative team.
About the role
- Executive patient experience coordinator welcoming and guiding patients at TELUS Health Care Centres. Building healthcare service relationships, bookings, CRM pipelines, and retention in Calgary.
Responsibilities
- Deliver a personalized, concierge-level experience for patients from check-in to check-out
- Build relationships to understand patient health goals and proactively recommend relevant services
- Act as a product expert, guiding patients through private pay offerings and facilitating bookings
- Track patient interactions in the CRM and maintain a pipeline of opportunities while ensuring compliance with privacy regulations
- Collaborate with medical teams to ensure a holistic, patient-first approach to care
- Follow up with patients via email or phone to enhance engagement and retention
Requirements
- Post-secondary degree in Sales, Marketing, Hospitality, or a related field
- 2–3 years in a sales or hospitality role with a strong focus on customer relationships
- Ability to guide patients through available healthcare services with transparent and ethical recommendations
- Proven ability to exceed engagement goals through a consultative, relationship-based approach
- Engaging, proactive, and passionate about delivering a top-tier client experience
- Ability to juggle multiple priorities while maintaining attention to detail
- Proficient in CRM databases, data management, and Google Workspace
- Familiarity with private and public health sectors
- Experience with EMR systems is a plus
- Consultative selling experience in a healthcare or wellness setting is advantageous
- Experience supporting an executive audience is a nice-to-have
Benefits
- Opportunity to join a fast-paced team in a fun, learning-intensive environment
- Comprehensive total rewards package
- Competitive salary and bonus structures
- Minimum 3 weeks of vacation
- Flexible benefits plan to meet the needs of you and your family
- Generous company matched pension program
- Share purchase program
- Opportunity to give back to communities in which we work, live and serve
- Career growth and learning & development opportunities
- Performance Bonus or Sales Incentive Plan: $10,000–25,000
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