Executive Coordinator supporting University of Alberta Shared Services leadership. Managing executive operations, strategic projects, committees, and an administrative team.
About the role
- Executive Concierge supporting reservations and guest experiences for Corporate Stays’ furnished corporate housing services in Canada and Panama. Handling inquiries, modifications, recommendations, and concierge requests remotely.
Responsibilities
- Respond to guest inquiries via phone, email, chat, ticket systems, and internal platforms
- Provide information about reservations, services, and property details
- Address guest questions, concerns, and requests
- Guide guests through the full reservation process
- Recommend suitable accommodation options based on guest needs
- Assist with reservation modifications, extensions, cancellations, and related requests
- Share local recommendations and useful information
- Assist with additional services and special requests
- Anticipate guest needs and proactively offer solutions
- Coordinate with internal departments to handle guest requests
- Maintain accurate records and communication in CRM, HubSpot, Guesty, and Basecamp
- Contribute to KPIs for guest satisfaction, response times, and service quality
- Participate in team meetings, training sessions, and continuous improvement initiatives
Requirements
- Experience in hospitality, customer service, corporate housing, reservations, concierge services, or related fields
- Excellent written and verbal communication skills
- Strong customer service and problem-solving abilities
- Proficiency in Google Workspace, HubSpot, CRM systems, and online communication tools
- Strong organizational skills and attention to detail
- Ability to work rotating schedules, including weekends and holidays
- Ability to work independently in a remote environment
- Reliable internet connection and a professional work-from-home setup
- Advanced English is required
Benefits
- Remote work from home
- Full-time schedule of 48 hours per week
- Team meetings and training sessions
- Continuous improvement initiatives
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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