About the role

Field Service Manager coordinating technicians, repairs, and customer service for Custom Truck One Source’s truck-mounted utility equipment operations. On-site across CTOS Canada locations.

Responsibilities

Dispatch and coordinate Field Service Technicians for all offsite work
Troubleshoot, repair, and maintain equipment in shop and field environments
Review and verify technician work; escalate issues as needed
Manage incoming service calls and assign resources accordingly
Maintain compliance with Canada Transport regulations and technician logs
Review inspection reports, repair orders, and timecards for accuracy
Update and maintain the Customer Interaction Center daily
Communicate with customers and internal teams to minimize equipment downtime
Partner with the Service Manager to improve operations and customer satisfaction
Support scheduling, including on-call rotations and reporting
Travel as needed based on business needs
Ensure adherence to safety standards and participate in CTOS and OEM training

High School Diploma or equivalent
Journeyman or Red Seal Heavy Equipment Technician (or equivalent experience)
5+ years of experience in heavy equipment, truck, or construction machinery repair
Strong knowledge of hydraulics
Strong knowledge of electrical systems
Strong knowledge of chassis and track equipment
Strong knowledge of utility equipment (cranes, digger derricks, hi-rail)
Ability to read and interpret technical manuals and diagnostics
Strong leadership, communication, and problem-solving skills
Comfortable using laptops/diagnostic tools
Willingness to travel as needed (25%+)
Ability to work on-site at a CTOS Canada location
Ability to support on-call rotations and reporting