Enterprise Architect enabling business and IT leaders in strategic investment decisions at the City of Hamilton. Leading architecture, data management, and solution integration initiatives for corporate programs.
About the role
- IT Support Specialist providing technical support for internal team at DataStealth. Ensuring cybersecurity best practices and maintaining IT infrastructure.
Responsibilities
- Perform initial IT onboarding of new employees, provisioning IT assets and subscriptions.
- Provide technical support to employees via phone, email, online or in-person, addressing IT issues, troubleshooting, and resolving problems.
- Assist employees with software and hardware installations, configurations, and upgrades.
- Ensure that endpoints (computers, laptops, mobile devices) are properly configured and secure with up-to-date antivirus and anti-malware solutions.
- Troubleshoot network connectivity issues and assist in the setup.
- Implement and manage software updates and security patches to protect against vulnerabilities.
- Create and maintain policy & procedure documentation for general employee use, or for other IT administrators.
- Maintain records of employee issues, resolutions, and configurations.
- Educate employees on cybersecurity best practices, password management, and data protection.
- Collaborate with the compliance and cybersecurity teams to ensure IT systems align with security policies and procedures.
Requirements
- Professional certifications such as Apple Certified Support Professional (ACSP), Apple Device Support (ADS), CompTIA A+, Network+, or Security+ are a plus.
- Proven experience in IT support, helpdesk, or technical support roles.
- Strong knowledge of MacOS, as well as common software applications.
- Past experience with JAMF or general experience with Apple Device Management is a must.
- Familiarity with Cloudflare (e.g., Zero Trust/Access, WAF, DNS, and SSL/TLS) to support secure connectivity and troubleshoot related access issues is an asset.
- Familiarity with network configurations, security practices, and cybersecurity fundamentals.
- Excellent problem-solving skills and customer service orientation.
- Ability to communicate technical information to non-technical clients.
- Strong organizational skills and attention to detail.
- Start-up experience is an asset.
Benefits
- DataStealth is recognized as a Great Place to Work
- Equal opportunity employer
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
LP
Brainware Intelligent Data Capture Application Platform support Analyst
LinkedIn Recruiter Post
Support analyst for Brainware Intelligent Data Capture platform. Troubleshoot issues, maintain SAP integrations, and ensure accurate data processing for Accounts Payable.
LP
Multiple IT Openings
LinkedIn Recruiter Post
Multiple IT openings including ServiceNow Engineer, IAM Manager, AI Security Researcher, DevOps Developer, Salesforce Developer, Product Owner, and Platform Engineer in various Canadian locations.
LP
Multiple IT Roles for Our Client (Toronto, ON)
LinkedIn Recruiter Post
Multiple IT roles for enterprise client in Toronto: Technical Lead (.NET), Senior Developers, BSA roles, Performance Tester, ServiceNow Developer. Hybrid/onsite, contract & full - time.
Senior IT Support Specialist supporting end - users for a rapidly growing international SaaS provider. Contributing to IT department responsibilities and specific support duties using own skills and experience.
LP
Multiple IT Openings
LinkedIn Recruiter Post
Multiple IT contract roles across Canada including Guidewire BSA, Database Admin, Technical Delivery Lead, Java Developers, SAP Consultants, Network Architects, and various other technical positions.
Audit Manager II for IT Applications at TD Bank, overseeing audits, implementing audit programs, and advising management on audit processes.
LP
Desktop Support Tech
LinkedIn Recruiter Post
Desktop Support Tech needed for 6m contract in Vancouver. 4 days onsite required. 1 - 2+ years IT support experience with Active Directory, Azure, PowerShell, hardware config.
LP
Multiple IT Openings in Canada
LinkedIn Recruiter Post
Multiple IT contract roles across Canada including Guidewire BSA, Database Admin, Technical Delivery Lead, and developers. Locations: Toronto, Montreal, Calgary, Scarborough, Saint - Laurent with various work arrangements.
Technical Customer Support Advocate optimizing support operations through AI and automation at Procurify. Bridging customer feedback to influence product development and enhance user experience.