Spécialiste café chez Nespresso, ambassadeur·ice de la marque et conseiller·ère clientèle en boutique. Stimulation des ventes, vente incitative et promotion du développement durable.
About the role
- Desjardins assistant manager leading member services and sales support teams in Montréal. Driving client experience, performance, talent development, and cooperative banking priorities.
Responsibilities
- Support the immediate supervisor by helping develop business strategies aligned with Desjardins’s strategic priorities and unit challenges
- Ensure service quality and business relationships, and manage the member/client experience
- Implement and monitor action plans to achieve target results
- Establish management and communication practices supporting talent acquisition and management, team synergy, and change management
- Lead, coach, and motivate the team to develop skills, increase engagement, and empower employees
- Implement and develop a competitive, profitable service offering for the sector, including partnerships with other components
- Ensure process efficiency and continuous improvement, and improve profitability
- Promote the Desjardins brand and strengthen the organization’s community presence
- Uphold Desjardins’s cooperative values
- Strategically and operationally manage a team dedicated to selling products and services and/or providing comprehensive sales support
- Develop and monitor a business plan addressing priorities, challenges, and objectives
- Ensure unit performance and sound, prudent risk management
- Follow up on results and manage department employees and performance
- Oversee employee skills development and maintain high-quality service
- Coach team members and provide recommendations based on member and client needs
Requirements
- Bachelor's degree in a related field
- A minimum of four years of relevant experience
- Other combinations of qualifications and relevant experience may be considered
- Knowledge of French is required
- Action oriented
- Customer Focus
- Decision quality
- Develops talent
- Differences
- Drive results
- Engagement
- Nimble learning
- Work processes
Benefits
- Competitive salary and annual bonus
- 4 weeks of flexible vacation starting in the first year
- Defined benefit pension plan that provides predictable, stable income throughout retirement
- Group insurance including telemedicine
- Reimbursement of health and wellness expenses and telework equipment
- Recruitment-process accommodations available at any stage, upon request
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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