Desjardins business development advisor supporting member relationships, product sales, and client service. Analyzing needs, processing requests, and preparing reports and recommendations.
Responsibilities
Establish a consulting relationship by identifying current or potential needs and promoting customer retention
Advise various partners, stakeholders, members and customers regarding products, services or solutions offered and ensure their satisfaction
Analyze and respond to customer needs, process requests and ensure required follow-ups
Collect, gather and analyze information, and write reports and recommendations
Keep abreast of new developments related to standards, products or services in the field of activity
Serve and maintain business relationships with members and clients
Sell products and services through multiple distribution channels based on member/client needs and current strategies and practices
Promote and sell products and services based on client needs and unit business objectives and strategies
Ensure member/client satisfaction and service quality in accordance with organizational standards and procedures
Requirements
College diploma in a related field
A minimum of one year of relevant experience
Other combinations of qualifications and relevant experience may be considered
Knowledge of French is required
Action oriented
Customer Focus
Differences
Interpersonal Savvy
Nimble learning
Situational adaptability
Benefits
Competitive salary and annual bonus
4 weeks of flexible vacation starting in the first year
Defined benefit pension plan that provides predictable, stable income throughout retirement
Group insurance including telemedicine
Reimbursement of health and wellness expenses and telework equipment
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