Human Resources Consultant advising Intact insurance leaders on employee relations, performance, and labor legislation. Supporting strategic HR programs across Personal Lines and Commercial Lines.
About the role
- HR Service Centre Team Lead delivering HR support and coaching coordinators for Dexterra Group, a Canadian and U.S. facilities and infrastructure services provider. Managing escalations, service standards, employee data, and process improvements.
Responsibilities
- Provide day-to-day HR support to an assigned client group, including employee inquiries, transactions, case management, data updates, and documentation
- Coach, mentor, and provide practical guidance to HR Service Centre Coordinators
- Help prioritize work, coordinate team coverage, and maintain consistent service delivery
- Serve as the first point of escalation for complex or non-standard inquiries
- Support onboarding and training for new team members and reinforce standard processes and service expectations
- Complete quality checks, identify recurring issues, and recommend practical improvements
- Maintain procedures, templates, checklists, and knowledge resources
- Work with HR, Payroll, IT, and business stakeholders to resolve issues and support process or system changes
Requirements
- 3–5 years of HR experience in HR Operations, HR Shared Services, Employee Services, or a similar HR support environment
- Experience as a Team Lead, Senior Coordinator, or in another role providing day-to-day coaching and support to a team
- Strong customer service skills and a practical, people-focused approach
- Excellent organization, attention to detail, and follow-through
- Sound judgement and a high degree of professionalism, discretion, and confidentiality
- Strong communication and problem-solving skills, with the confidence to address issues constructively
- Ability to balance individual responsibilities, shifting priorities, and team support in a fast-paced environment
- Experience working with HR systems, case-management tools, and employee data
- Bilingual English and French is a bonus
Benefits
- Remote work model
- Supportive team environment with room to grow together
- Employee Referral Program
- Award winning safety culture
- Certified as a Great Place to Work 2025-2026
- Accommodation available upon request at all stages of the selection process
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Degree requirement
No Education Requirement
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