Senior manager scaling Reddit’s advertising partnerships across data, identity, and ad - tech ecosystems. Leading strategic agreements, partner planning, and advertiser adoption for Reddit’s community platform.
About the role
- Growth Key Account Manager advising online entrepreneurs on Digistore24 software, funnels, and marketing. Growing VIP customer portfolios through analysis, consulting, and technical support.
Responsibilities
- Manage a dedicated customer portfolio and build long-term customer relationships
- Conduct regular business reviews and calls to drive performance improvements
- Advise customers on software features and their applications
- Respond to technical questions in writing and by phone
- Proactively identify growth opportunities to increase customer sales
- Analyze sales trends, funnels, and performance data
- Monitor potential revenue declines and analyze their causes
- Develop solutions and optimization measures for customers’ businesses
- Manage bug reports and feature requests
- Maintain customer relationships at VIP customer events, business lunches, and trade fairs
- Analyze and optimize sales funnels
- Support customers with technical issues, APIs, upsell flows, and split tests
- Conduct business review and check-in calls
- Advise customers on Digistore24 features that can increase revenue and support them with setup
- Review product approval processes and coordinate with the Product Approval Team
- Accompany international VIP customers at customer events
Requirements
- At least two years of experience in account management
- At least one year of professional experience in a technical environment
- Confident presence and the ability to interact effectively with people at all organizational levels
- Excellent communication skills and a solution-oriented approach to conflict resolution
- Fluent German (C2) and English (at least B2), both written and spoken
- Ability to communicate complex topics clearly, both verbally and in writing
- Structured, reliable, and self-directed working style
- Strong prioritization and planning skills
- Willingness to continuously learn about new topics and current trends
- Basic knowledge of HTML and CSS is a plus
- Experience in online marketing is a plus
Benefits
- 100% remote: Work permanently from home
- Permanent employment available in many European countries
- Work from another EU country for up to 170 days per year
- Use coworking spaces for up to three days per week
- 30 days of vacation based on full-time employment
- Flexible working hours
- Individual professional development and learning on the job
- Flat hierarchies and short decision-making processes
- Autonomous, results-oriented teams
- Modern equipment for work
- International, collaborative culture
- Team lunches with Lieferando credit
- Spectacular team events across Europe
- Personal support and monthly one-on-one meetings
- Work without a dress code and on an equal footing
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