Enterprise account leader driving expansion, retention, and product adoption for Spare’s transit technology platform. Leading account managers serving public agencies across Canada and the United States.
About the role
- Senior Account Manager leading client relationships, project delivery, and account growth for Intercept, a B2B marketing agency serving enterprise technology companies.
Responsibilities
- Serve as the primary day-to-day client contact and trusted partner across assigned accounts
- Lead client calls with confidence, structure, and clear next steps
- Manage ongoing client communications and build knowledge of client priorities, stakeholders, and internal dynamics
- Own post-project follow-on conversations and advance future engagements
- Identify upsell, cross-sell, and expansion opportunities across existing accounts
- Develop new stakeholder, team, and business-unit relationships within client organizations
- Partner with Account Directors and Client Pod Leads on account planning, expansion strategy, and pipeline development
- Contribute to pipeline and account expansion goals
- Lead end-to-end project execution from briefing and planning through production, QA, and final delivery
- Develop and maintain project schedules, status reports, and resource plans
- Track milestones, deliverables, dependencies, and project progress across cross-functional teams
- Own project documentation, production specifications, delivery guidelines, meeting notes, and action items
- Act as an escalation point for risks, changes, and issues
- Partner with Integrated Producers to align client intent with delivery outcomes
- Ensure clarity on briefs, deliverables, and specifications for project teams
- Contribute to campaign and program strategy with Strategy, Content, and Creative teams
- Apply performance data, research, and client feedback to recommendations
- Support client-facing and internal documents, briefs, feedback summaries, and recap notes
- Translate strategic and creative concepts into actionable production plans
- Review deliverables for client alignment and quality standards
- Facilitate internal alignment calls and ensure documentation and follow-through
- Apply AI-powered tools and workflows to account planning, insight gathering, and efficiency
- Stay informed on B2B marketing, emerging platforms, and evolving best practices
- Bring forward ideas to improve how Intercept and its clients work
Requirements
- Minimum 5 to 8 years of experience in a client-facing role within a marketing agency or client-side environment
- Project management or producer experience in a creative agency, digital studio, or production environment
- Experience supporting digital and multi-channel campaign production, including social content, display banners, AI-driven creative, photo/video, motion, websites, and other content types
- Video management experience is a strong asset
- Ability to manage multiple projects in a fast-paced environment
- Experience managing and growing client relationships
- Exposure to B2B marketing, enterprise technology, or complex buyer environments is a strong asset
- Comfortable initiating commercial conversations and advancing opportunities
- Strong written and verbal communication skills with senior client stakeholders
- Highly organized, adaptable, and effective in fast-paced, multi-account environments
- Ability to collaborate across strategy, creative, content, and delivery teams
- Strong critical thinking and problem-solving skills
- Experience with light proofreading and QC
- Familiarity with PM tools such as Monday.com, Smartsheet, Asana, or Jira
- Demonstrated comfort with AI-powered tools and modern digital workflows
- Proficient in Microsoft Office and collaborative, remote-first work environments
- University degree in Marketing, Business, Communications, or equivalent experience preferred
- Bilingualism (English/French) is an asset but not required
Benefits
- Fully remote workplace
- Flexible work environment
- Certified Great Place to Work workplace
- Custom-built AI teammates and AI-powered tools to support employees
- Collaborative and innovative work environment
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