Director, Enterprise Account Management

Posted 14 minutes ago

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About the role

  • Enterprise account leader driving expansion, retention, and product adoption for Spare’s transit technology platform. Leading account managers serving public agencies across Canada and the United States.

Responsibilities

  • Own the commercial outcome of Spare's existing Enterprise relationships, including net revenue retention, gross retention, multi-product expansion, and renewal defense
  • Own the Enterprise installed base of roughly 60–70 agency customers
  • Lead and grow a team of Enterprise Account Managers
  • Own expansion ARR, gross retention, and multi-product attach rate
  • Build and maintain an 18-month view of contract expirations, option-year exercises, and re-procurement risk
  • Drive account planning, quantified business cases, product expansion, and public-sector procurement alignment
  • Lead recompete strategy, competitive defense, contract vehicles, pricing discipline, and commercial mechanics
  • Hire, ramp, coach, and hold Enterprise AMs accountable
  • Run weekly forecasts and pipeline inspections, monthly account reviews, and quarterly territory/account-plan refreshes
  • Build the enterprise AM playbook and manage AE-to-AM handoffs
  • Own executive relationships with strategic public-sector accounts
  • Run Strategic Partnership Reviews and build customer reference capacity
  • Represent Spare at industry events and agency peer networks
  • Deliver expansion and retention forecasts to the VP, Sales, and Executive Team
  • Own data hygiene for NRR, GRR, cohort behavior, and attach-rate reporting
  • Contribute the Enterprise view to annual planning
  • Lead new-product introduction into Enterprise, including design partners, readiness gates, commercial pre-positioning, pricing, and launch campaigns

Requirements

  • 6+ years in enterprise account management, strategic accounts, or enterprise sales
  • At least 2 years leading people
  • Demonstrated ownership of a quantified expansion or NRR number
  • Experience selling into government, public sector, or another heavily procurement-governed buyer
  • Understanding of RFPs, contract vehicles, option years, and protest risk
  • Multi-product or platform selling experience
  • Experience taking a new product line to market through an existing customer base
  • Ability to build an ROI case, read an operating budget, and defend an assumption
  • Executive presence with senior public sector leadership
  • Based out of Canada or the US
  • Available to travel up to 30% of the time within North America
  • Transit, mobility, fleet, or public safety technology background is a strong plus
  • Familiarity with FTA-funded procurement, cooperative purchasing vehicles, NTD data, and Title VI obligations is a strong plus
  • Experience in a company that scaled from roughly $40M to $100M+ ARR is a strong plus
  • Experience with a growth-stage fundraise and revenue diligence is a strong plus

Benefits

  • Equity
  • Commission
  • Remote work arrangement
  • Travel within North America up to 30% of the time

Job type

Full Time

Experience level

Lead

Salary

CA$310,000 per year

Degree requirement

No Education Requirement

Location requirements

RemoteCanada

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