About the role

IT Support and Operations Technician at Digital Boundary Group handling technical support and security operations in a hybrid role based in London, Ontario.

Responsibilities

Provide end‑user technical support and monitor ticketing systems, emails, filters, and reports to identify potential security issues and take appropriate action.
Support tier 2 tasks such as hardware/software issues, VPN/connectivity issues, and related technical concerns.
Support the management of remote network security assessment devices by maintaining and updating template images, troubleshooting connectivity issues, and ensuring project statuses are accurately reflected in management software.
Conduct regular physical inspections of company infrastructure, including servers, generators, and climate control systems in our London, ON office.
Assist in maintaining system security by reviewing and prioritizing security patches and updates while remaining up to date on vulnerabilities and security best practices.
Contribute to the automation of vulnerability scanning, remediation, and deployments.
Set up workstations to meet user needs and maintain networked printers and devices.
Provide technical onboarding for new hires.
Create, update, and maintain clear documentation and network diagrams.
Build virtual test networks as required using VMware vSphere and VMware workstation.
Stay current with technical advancements and security best practices and make suggestions for improvements.
Participate in long-term infrastructure improvement projects as needed.

3+ years of experience supporting end-users, systems, and security operations.
College diploma in related field or equivalent training and commensurate work experience.
Working knowledge and understanding of Linux systems (Ubuntu, FreeBSD, etc.), VPN systems, networking concepts, MS Office Suite, and MS 365.
Support level knowledge of Windows 10, Mac OSX, Windows Server 2012-2025, and Microsoft Active Directory.
Familiarity with VMWare vSphere, VMware Workstation, and Microsoft Hyper-V.
Ability to work independently, identify issues, and implement solutions.
Experience with FOG project and/or other bulk OS imaging and deployment tools is an asset.
Understanding of network services and devices such as routers and firewalls, DHCP/DNS, VPN, and network file sharing/permissions is preferred.

Healthcare, dental, and vision benefits including a $1000 annual health spending account.
Matching up to 3.5% retirement savings.
$500 per year for fitness and wellness related expenses.
We pay for certifications, conferences, and personal research or tool development projects.
3 weeks’ vacation, 11 paid holidays, and a paid closure between Christmas and New Year’s.