Implementation Manager helping GLAM institutions share and preserve digital collections on our cloud-based platform. Role involves configuring, deploying, and overseeing client implementations while managing technical challenges.
Responsibilities
Support GLAM institutions in sharing and preserving their digital collections
Configure and deploy Aurora repository instances
Manage client implementations end-to-end
Serve as the technical point of contact throughout each project
Oversee contracted services projects like custom feature development
Contribute to client success efforts by providing backup for Support team
Collaborate with internal teams to deliver additional implementation phases as needed
Requirements
At least 2 years of hands-on experience implementing and configuring SaaS, CMS, or similar platforms
Experience with Drupal CMS or similar is highly desired
Knowledge of or background in library, museum, cultural heritage, or archives digital collections development practice
Proven ability to manage multiple concurrent implementations or projects
Experience working in technical environments alongside engineers or developers
Outstanding collaboration and interpersonal skills
Strong communication skills
Demonstrated ability and eagerness to learn new technical skills
Benefits
Remote work options
Hybrid workplace available for those who prefer it
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