Solutions Engineer scaling ElevenLabs' AI voice platform for enterprise customers. Architecting integrations, technical demos, enablement resources, and self - service tools for sales and customer success.
About the role
- Director of Solutions Architecture at Docebo shaping the future of learning through AI. Leading the global SA team and driving revenue impact across the full customer journey.
Responsibilities
- Lead and develop the global SA team, owning hiring, performance management, career growth, and team culture across NA and EMEA.
- Own the operating model for the SA function: coverage design, deal assignment, escalation paths, and prioritization frameworks that scale.
- Lead and support your team on deep discovery sessions with enterprise customers and internal partner teams to understand their key business and technical needs, translating complex requirements into clear, actionable solution designs.
- Demonstrate concepts visually and in writing, adapting communication style to the audience and scaling consistent approaches within the team.
- Design and optimize business processes across disparate systems, helping customers understand how Docebo integrates into their broader technology ecosystem (HRIS, CRM, identity, and content systems) to deliver long-term value.
- Drive SA impact on revenue outcomes, including attach rates, ARR contribution, and sales cycle velocity, in close partnership with Sales and Solution Consulting leadership.
- Lead process improvement initiatives that reduce friction in the sales cycle, helping sellers and Solution Consultants leverage SAs to move faster from discovery to close.
- Serve as the senior escalation point for high-complexity enterprise engagements (pre and post-sales), stepping in personally where deal risk or strategic importance warrants it.
- Build and maintain a library of reusable solution blueprints, reference architectures, and integration patterns that reduce time to solution and support consistent deal execution.
- Partner with Enablement to develop and maintain SA success programs, ensuring the team is equipped with deep product knowledge, integration patterns, and competitive positioning.
- Aggregate patterns from the field and feed them back to Product and leadership to influence roadmap priorities and surface repeatable opportunities.
- Own the team’s OKRs and operational cadence, including pipeline reviews, deal health tracking, and individual performance accountability.
Requirements
- 8+ years in Solutions Architecture, Pre-Sales Engineering, or equivalent technical leadership in B2B SaaS.
- 3+ years leading and developing SA or pre-sales teams across multiple seniority levels.
- Proven track record of driving commercial outcomes through SA teams.
- Deep fluency in APIs, integration frameworks, SSO, and security protocols (REST, OAuth 2.0, SAML 2.0).
- Proven ability to design and optimize business processes across complex, multi-system enterprise environments.
- Ability to demonstrate concepts visually and in writing, adapting communication to technical and non-technical audiences at all levels.
- Strong operational mindset: you know how to build processes and frameworks that help teams move faster without sacrificing quality.
- Track record of building high-performance culture through behaviors, data-driven management, and structured development.
- Exceptional written and verbal communication across technical and business audiences.
- Experience in complex, multi-year enterprise SaaS sales cycles.
Benefits
- Financial Wellness: Own a piece of Docebo through our Employee Share Purchase Plan (ESPP) at a 15% discount, plus a competitive compensation package.
- Your Well-Being, Covered: You’ll get access to health benefits, so you can get the care you need when you need it.
- Rest, Relax, Repeat: Rest and recharge with paid vacation days, two company-wide Docebo Days, floating holidays for cultural celebrations, and your birthday off!
- Family First: We provide coverage offering you time with your little one(s) so you can soak up all those precious moments. Fun fact: we had 30 Docebian babies join the family in 2025!
- Connections That Count: Connect with global communities through our Employee Resource Groups (including PRIDE, DWA, BIDOC, and Green Ambassadors) and company-wide events that keep the fun rolling all year long.
- Fri-Yay: Kick off your weekends early with 4:30 PM Fridays (eligible employees only).
- Swag Central: Look fresh with your new-hire swag and enjoy access to our internal swag store to stay branded year-round.
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