Manager of Solutions Architecture focusing on designing Five9 cloud contact center solutions. Leading technical pre - sales efforts and collaborating with sales and delivery teams for customer engagements.
About the role
- Senior Solutions Architect at Docker supporting major customers in their container and AI journeys. Collaborating with cross-functional teams to deliver high-impact technical solutions and enablement.
Responsibilities
- Work with Docker’s most important customers and cross functional Docker teams to accelerate the customer’s container and AI journeys, focusing on developer workflows
- Engage with customer teams and cross functional Docker teams to gather customer’s technical/business goals and challenges related to their container and AI journey.
- Create and manage engagement plans that span existing products and new Docker offerings to achieve critical business goals.
- Oversee “design partner” rapid prototyping engagements with Docker engineering and customer teams to validate customer-product fit for new use cases
- Work with Docker teams to create/manage/deliver custom demos and content aligned to customer use cases.
- Deliver high-impact enablement and best practices content to customer audiences from developer to C level.
- Ability to travel up to 50% domestically and internationally as a senior representative of Docker to prospective clients, customers, and technical alliance partners.
- Be a thought leader for a particular area of responsibility both internal and external to Docker, working with fellow Dockhands to create/manage/deliver content
- Gather field feedback from customer teams and Docker pre and post sales teams
- Coordinate with Field CTO and other Solutions Architects to prioritize/contextualize/correlate field requests into a cohesive set of prioritized requests to the product/engineering teams.
- Work directly with Docker product/engineering teams on workflows and feature alignment to customer use cases prioritized by revenue impact.
- Be customer zero for new functionality produced by Docker product/engineering teams
- Give input on internal technical enablement and customer enablement needs, and review enablement content
- Assist the sales enablement team with internal technical enablement for new products and services.
Requirements
- Proven experience as a Sales Engineer, Solutions Engineer, or Solution Architect in complex enterprise environments.
- Excellent communication, influence, and stakeholder management skills.
- Experience in managing customer relationships at the technical and business level.
- Experience presenting solutions and demonstrations to small and large audiences, virtually and in person.
- Experience interfacing with internal product/software teams, including technical support, product, and engineering, to enhance documentation, enablement, and product features to improve customer experience and enablement.
- Experience developing application code, and a clear understanding of the challenges developers experience on a daily basis.
- Ability to solve technical problems and translate customer experience to actionable feedback for engineering.
- Experience developing collateral to assist customers with best-practice adoption.
- Solid understanding of cloud platforms (AWS, Azure, GCP), containers, DevOps, and modern application architectures.
- Experience with Docker, container ecosystems, or adjacent technologies strongly preferred.
- Development, Agentic AI dev, Software Development Lifecycle and/or Software Supply Chain Security experience strongly preferred.
- Must be fluent in English
- Willingness to travel up to 50% domestically and internationally as a senior representative of Docker to prospective clients, customers, and technical alliance partners.
Benefits
- Freedom & flexibility; fit your work around your life
- Designated quarterly Whaleness Days plus end of year Whaleness break
- Home office setup; we want you comfortable while you work
- 16 weeks of paid Parental leave
- Technology stipend equivalent to $100 net/month
- PTO plan that encourages you to take time to do the things you enjoy
- Training stipend for conferences, courses and classes
- Equity; we are a growing start-up and want all employees to have a share in the success of the company
- Docker Swag
- Medical benefits, retirement and holidays vary by country
- Remote-first culture, with offices in Seattle and Paris
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