Inside sales associate generating pharmaceutical, biotech, and medical device leads for Sitero’s clinical research technology platform. Qualifying prospects and supporting business development through CRM - managed outreach.
About the role
- Inside Sales Coordinator supporting DP World’s freight forwarding sales, pricing, and customer service. Maintaining CRM data and coordinating transportation solutions across commercial, operations, finance, and logistics teams.
Responsibilities
- Partner with sales executives to support the development and execution of sales strategies, including prospecting, lead generation, and account management
- Maintain regular communication with clients and promptly address inquiries, requests, and concerns
- Support pricing models and presentation of transportation modalities in quotations and long form RFQs or RFPs
- Assist pricing analysts in transposing correct rates and service timelines
- Follow work instructions and checklists to create consistency and minimize errors
- Arrange transportation of goods through approved external providers as necessary
- Resolve miscommunication and disputes to ensure safe, on-time deliveries
- Maintain client records for Quarterly Business Reviews, sales reports, and CRM data
- Collaborate with operations, finance, and logistics teams to deliver seamless service and a superior customer experience
- Serve as the primary point of contact between internal DP World teams and clients
Requirements
- 2 plus years working within the freight forwarding industry with a strong focus on non-asset based services
- Strong attention to client facing activities
- Plan to or are currently pursuing CIFFA certification
- Minimum of 2 years' experience in a sales and/or customer facing role within the Freight Forwarding industry
- Knowledge of Incoterms, Freight Forwarding operations and processes
- Proficiency in using CRM software and Microsoft Office Suite (Excel, Word, PowerPoint)
- Exceptional listener with strong written and verbal communication skills
- Comfortable speaking on the phone and communicating with all levels of an organization
- Detail-oriented with strong organizational and multitasking abilities
- Ability to work independently and as part of a collaborative team
- Strong problem-solving skills with ability to take on challenges and find creative, innovative solutions
- Results oriented and proactive in handling competing priorities to meet deadlines and commitments
- Must be fluent in English – additional languages are a bonus
- Previous Canadian work experience or experience working directly with Canadian industries
Benefits
- Competitive salary and annual bonus
- Generous vacation time with paid flex day and volunteer days
- Comprehensive health & dental benefits starting on day one
- Annual health/lifestyle spending account
- Defined contribution pension plan
- Employee wellness initiatives
- Internal training & learning opportunities
- Professional development support
- Extensive extended health benefits plan
- Lifestyle spending account
- Pension with employer contributions
- Retirement savings plan
- Support for professional development
- Competitive total compensation packages
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