Portfolio manager updating BDC’s Canadian loan portfolio through annual reviews and service requests. Evaluating complex credit risks and restructuring financing for Canadian entrepreneurs.
About the role
- Business Change Manager leading change initiatives, system implementations, and process improvements for DSV’s global transport and logistics operations. Coordinating requirements, testing, training, and adoption across teams.
Responsibilities
- Manage assigned change projects and workstreams from planning through implementation and adoption
- Develop and execute change management plans covering stakeholder engagement, communication, training, adoption, and resistance management
- Partner with Operations, IT, Engineering, Finance, and other cross-functional teams on implementations, system enhancements, and process improvements
- Conduct change-impact and readiness assessments
- Gather, analyze, and document business, functional, and technical requirements
- Map and evaluate current-state processes and support future-state workflows and solutions
- Liaise between business and technical teams to align requirements, system impacts, and business needs
- Coordinate User Acceptance Testing, including planning, business-user participation, issue resolution, and validation
- Maintain requirements, process maps, testing documentation, project plans, training materials, and related deliverables
- Coordinate implementation readiness, communications, and training
- Monitor milestones, risks, issues, dependencies, and change adoption; communicate progress to stakeholders and leadership
- Assess impacts of changes to project scope, timing, or requirements
- Facilitate meetings, workshops, and cross-functional discussions
- Prioritize multiple projects and competing business needs while maintaining timelines and deliverables
- Identify and recommend process improvement, operational efficiency, and continuous improvement opportunities
- Support ISO 9001 and quality, health, safety, and environmental objectives
- Perform other duties, projects, and responsibilities as assigned
Requirements
- Bachelor's degree in Business Administration, Supply Chain/Logistics, Engineering, Information Systems, or a related field preferred; equivalent combination of education and relevant experience may be considered
- Minimum of 3 years of experience in change management, business analysis, project management, logistics operations, process improvement, consulting, or a related field
- Experience supporting or independently managing cross-functional projects, system implementations, or business process changes
- Experience gathering and documenting business requirements, facilitating stakeholder discussions, and developing current- and future-state process maps
- Experience within transportation, logistics, freight brokerage, or supply chain environments preferred
- Prosci Change Management/ADKAR certification preferred
- PMP certification or equivalent project management training preferred
- Knowledge of change management principles and methodologies, including stakeholder engagement, communication, training, adoption, and resistance management
- Strong business analysis and process-mapping skills
- Strong project management, organizational, analytical, and problem-solving skills
- Ability to independently manage multiple projects, priorities, and deadlines
- Ability to translate business needs into clear requirements and communicate effectively between technical and non-technical stakeholders
- Strong facilitation and presentation skills
- Ability to influence and collaborate effectively across functions without direct authority
- Strong written and verbal communication and interpersonal skills
- Knowledge of Transportation Management Systems (TMS), logistics and freight brokerage processes, and system integrations such as EDI and API preferred
- Familiarity with Jira and Confluence preferred
- English is the principal language for this position
- Proficiency in Microsoft Office 365, including Outlook, Excel, PowerPoint, Word, Visio, Teams, and OneNote
- Ability to communicate effectively in a diverse multicultural environment
- Some travel may be required
- Ability to work regular hours and beyond regular hours when required by business needs
Benefits
- Eligible benefits
- Inclusive recruitment-process accommodation for candidates with disabilities
- Opportunities to work on diverse cross-functional projects
- Regular working hours, with additional hours as required by business needs
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