Field service technician diagnosing and repairing Orange EV electric vehicles in Cambridge. Supporting customers, charging infrastructure, training, and regional service operations.
About the role
- Field Service Technician responsible for installing and servicing fiber optic and network equipment at customer locations. Ensuring customer satisfaction and resolving their powering challenges.
Responsibilities
- Installation and servicing of Alpha products, primarily associated with fiber optic and network equipment at customer locations
- Ensuring customer satisfaction with our products and services
- Fiber splicing in outside plant enclosures, adding new cables, splicing single fiber, Ribbon fibers
- Knowledgeable in CWDM and DWDM technologies
- Splicing inside commercial buildings
- Running Patch cords in Headend/CO’s, activating equipment, speed tests
- Enclosure Changeouts/Fiber Cutovers, Pole Moves, Maintenance window work (2am-6am)
- Using OTDR, Power Meters, VFL, and Light identifiers
- Installation, set-up and repair of Alpha products
- Perform network splicing and certification as well as circuit testing
- Respond to corrective network problems, performing analysis and rapid troubleshooting diagnosis
- Accurately prepare and complete repair data reports
Requirements
- Fiber Splicing experience preferred
- Experience in the CATV, telecommunications and/or power industries highly desirable
- Ability to work at heights over 30ft
- Ability to use fiber test equipment, OTDR, Spectrum Analyzer, Light Identifier, Power Source, etc.
- Ability to lift equipment/ladders up to 75lbs
- Good English speaking/communication skills required (verbal and written)
- Ability to work independently with minimal supervision
- Strong computer skills using MS Word, Excel, Power Point and Outlook
- Valid Driver’s License is required
Benefits
- Paid holidays per year, plus sick time and vacation time
- Full benefit plan including, extended medical, vision and dental
- Life Insurance, long term disability and a salary continuance plan
- Tuition reimbursement plan
- 6% RRSP employer matching program
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