Staff Program Manager at Mozilla managing Trust & Safety programs. Collaborating with cross - functional teams to design and implement safety and compliance initiatives.
About the role
- Program Operations Manager improving planning and delivery predictability for Experlogix's product team in Montreal. Collaborating across functions to enhance operational excellence and reporting.
Responsibilities
- Partner with Product, Engineering, UX, and leadership teams to improve planning effectiveness and delivery predictability.
- Facilitate and coordinate key planning activities, including backlog readiness reviews, dependency management sessions, release planning, and PI Planning events.
- Track cross-team dependencies, risks, blockers, and action items to ensure timely resolution.
- Maintain visibility into work across multiple teams and communicate status, risks, and progress to stakeholders.
- Ensure commitments, decisions, and follow-up actions are documented and tracked through completion.
- Support Product Managers and Product Owners in preparing work for planning activities.
- Ensure stories, features, and initiatives meet established Definition of Ready standards.
- Validate that acceptance criteria are clear, measurable, and testable.
- Confirm appropriate UX engagement for initiatives involving user interface changes.
- Coordinate planning logistics, meeting facilitation, schedules, and communication.
- Assist with continuous improvement initiatives designed to enhance team effectiveness and delivery outcomes.
- Maintain delivery dashboards and KPI reporting using Jira and related tooling.
- Monitor key performance indicators including: Delivery Predictability, Throughput, Lead Time for Changes, Dependency Aging, Unplanned Work Flow Metrics.
- Establish and maintain meeting standards including agendas, action items, decision logs, and ownership tracking.
- Assist with implementation of workflow improvements and operational standards.
Requirements
- 3+ years of experience in Program Management, Technical Program Management, Agile Delivery Management, Scrum Master, Product Operations, or similar operational leadership roles.
- Experience supporting software development organizations utilizing Agile methodologies.
- Strong understanding of Scrum, Kanban, SAFe, or other Agile frameworks.
- Experience facilitating planning sessions, backlog refinement, release planning, or PI Planning activities.
- Demonstrated ability to manage cross-functional initiatives involving Product, Engineering, UX, and business stakeholders.
- Exceptional organizational, facilitation, and communication skills.
- Experience with Jira and Agile planning tools.
- Ability to influence stakeholders without direct management authority.
- Strong analytical and problem-solving capabilities.
- Experience creating reports, dashboards, and operational metrics.
- Professionally fluent in English and French.
Benefits
- Flexible work arrangements
- Professional development opportunities
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