Learning & Development Specialist designing and delivering training solutions for Gordon Food Service. Collaborating with teams to meet training needs and improve performance outcomes.
About the role
- Learning Coordinator coordinating service line learning logistics and class offerings at EY. Supporting large-scale learning and networking events for the Consulting learning team, primarily in Canada.
Responsibilities
- Identify target learners and forecast the number of classes, participants, modality, timing and session counts
- Support with data to finalize learning calendar and schedule participants
- Ensure sessions are scheduled with producers and production technologies
- Update and manage rosters to ensure schedules are current
- Support the curation of level-based eLearning programs
- Prepare size and set-up of classrooms needed for classes
- Ensure award of CE credits
- Track and follow up with classroom training no-shows and missed time attestations
- Create and manage learning compliance tracking
- Address ad-hoc learner inquiries
- Participate in weekly status update meetings
- Assist with TD&L working groups, projects and deployment as needed
- Produce VILT sessions and Teams Live Webcasts
- Set up courses and classes within the LMS, including attendance tracking
- Monitor continuing Education (CE) compliance
- Update and manage rosters, manage waitlists, cancellations, etc.
- Pull consumption and learning history reports
- Admit participants, track and monitor attendance and note absences/no-shows
- Draft producer guides for new learning sessions
- Create and manage Polls, Breakout Rooms and Whiteboard
- Monitor Chat
- Assist with administration of the facilitator management tool
- Available and accessible to facilitator for troubleshooting and support
- Distribute evaluation summary reports to facilitators post session
- Create evaluation summary reports and distribute to Learning Leader
- Gather / compile preliminary information for budgets and review with LSS & Learning Leader
- Review invoices and ensure accuracy
Requirements
- Experience in managing conference logistics, program deployment or project management
- Proficient in Outlook
- Proficient in Excel (filters, vlookups, pivot tables or Power Query)
- Proficient in Zoom, MS Teams, SharePoint and Office 360
- Experience with Learning Management Systems (LMS), particularly SuccessFactors, is an asset
- Strong attention to detail and impeccable communication skills
- Strong analytical, organizational and project management skills
- Great interpersonal skills and ability to build and maintain trusted relationships
- Willingness to work in a team environment
- Ability to manage multiple priorities independently during peak times
- Ability to take initiative and think through next steps / prioritize items to complete
- Bilingual candidate appreciated
Benefits
- Comprehensive medical, prescription drug and dental coverage
- Defined contribution pension plan
- Great vacation policy plus firm paid days
- Statutory holidays and paid personal days
- Support and coaching from engaging colleagues
- Learning opportunities to develop new skills and progress career
- Freedom and flexibility to handle your role
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