ABM Manager executing multi - channel account - based marketing for Litmus’s industrial AI data platform. Building target - account plans and pipeline with sales, RevOps, and technology partners.
About the role
- Income and Funding Manager overseeing Western Canada loan operations at Fairstone. Leading teams, compliance, audits, performance, and loan-processing quality.
Responsibilities
- Manage direct reports on the Income and Funding teams in Western Canada
- Collaborate with Originations managers to meet company objectives and compliance requirements
- Manage out-of-policy decision-making for Income and Funding teams
- Ensure Income and Funding policies and processes are followed
- Ensure teams are trained on policies, processes, and regulatory requirements
- Ensure productivity SLAs, quality standards, and KPIs are achieved
- Ensure policy escalations and decisions adhere to proper authority levels
- Execute the Eden Park risk strategy and policies with Senior Managers in Originations
- Perform audits and oversee remediation activities
- Review audit and compliance findings and implement corrective actions
- Assist with recruitment, onboarding, training, development, and retention of direct reports
- Conduct check-ins, performance reviews, coaching discussions, and evaluations
- Collaborate with Sales, Credit, and Dealer partners on operational objectives and customer service
- Ensure Income and Funding documentation, communications, and processes are available and compliant
- Support the team during high-volume periods, complex escalations, and business-critical initiatives
- Support review of Income and Funding applications and documentation for policy and quality compliance
- Monitor operational trends, productivity metrics, and quality outcomes and recommend improvements
Requirements
- Secondary School diploma
- Minimum of 5 years of loan processing experience
- Experience with LOS software systems
- Familiarity with Microsoft Office applications (Excel, PowerPoint, Word)
- Excellent communication, interpersonal, and negotiation skills
- Ability to effectively interact with stakeholders at all levels
- All candidates considered for hire must successfully pass a criminal background check
- All candidates considered for hire must successfully pass a credit check
- Validation of work experience required to qualify for hire
- Preferred communication language must be French or English
Benefits
- Hybrid work model
- Generous vacation based on your role
- Statutory holidays
- 6 wellness days
- Annual incentive bonus tied to performance
- Robust health and dental coverage through Manulife
- Virtual healthcare through Dialogue
- Group Retirement Savings Plan with up to 7% employer match
- Discounts from top retailers via WorkPerks
- Location-based perks like gym memberships and Toronto Bike Share
- Gym access at London and Montreal offices
- Education Assistance Program
- Fairstone Academy for training and skill development
- Parental leave top-up program
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