Overnight bilingual banking advisor supporting RBC clients through phone, chat, video, and digital channels. Resolving banking concerns and delivering client - focused solutions for Canada’s largest bank.
About the role
- Document Clerk responsible for processing mortgage documents and client inquiries in a hybrid setting at FCT. Fostering customer service quality and efficient task management for real estate professionals.
Responsibilities
- Efficiently multitask and prioritize between multiple client procedures and service level agreements while processing mortgage loan document packages
- Elevate any data and document discrepancies to our clients and management team for resolution in order to avoid transactional delays
- Monitor multiple mailboxes and workflows as well as handle inbound and outbound calls, as well as mail and scanning of documents
- Support the team by providing quick and precise responses based on client requirements and FCT standards
- Seek opportunities to improve customer experience by taking ownership of every file by recognizing trends and identifying areas requiring process improvements
Requirements
- Strong Customer Service skills with Minimum 6 months customer service-related experience
- Knowledge of various computer systems including Excel, Outlook, word and the ability to learn internal systems
- Strong communications and interpersonal skills
- Thorough, accurate and focused in a high paced environment producing high quality work
- Ability to exercise good judgment in protecting confidential information
Benefits
- Comprehensive benefits that include Employee and Family Assistance Program (EFAP) and Wellness Essentials
- Group retirement savings plan with company match
- Paid holidays and generous paid time off
- Hybrid work arrangements
- Paid volunteer opportunities and charitable donation matching
- Employee recognition programs that include referral incentives
- Potential for performance-based incentives
- The opportunity to participate in our stock purchase plan
- And more!
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