About the role

Document Clerk responsible for processing mortgage documents and client inquiries in a hybrid setting at FCT. Fostering customer service quality and efficient task management for real estate professionals.

Responsibilities

Efficiently multitask and prioritize between multiple client procedures and service level agreements while processing mortgage loan document packages
Elevate any data and document discrepancies to our clients and management team for resolution in order to avoid transactional delays
Monitor multiple mailboxes and workflows as well as handle inbound and outbound calls, as well as mail and scanning of documents
Support the team by providing quick and precise responses based on client requirements and FCT standards
Seek opportunities to improve customer experience by taking ownership of every file by recognizing trends and identifying areas requiring process improvements

Strong Customer Service skills with Minimum 6 months customer service-related experience
Knowledge of various computer systems including Excel, Outlook, word and the ability to learn internal systems
Strong communications and interpersonal skills
Thorough, accurate and focused in a high paced environment producing high quality work
Ability to exercise good judgment in protecting confidential information

Comprehensive benefits that include Employee and Family Assistance Program (EFAP) and Wellness Essentials
Group retirement savings plan with company match
Paid holidays and generous paid time off
Hybrid work arrangements
Paid volunteer opportunities and charitable donation matching
Employee recognition programs that include referral incentives
Potential for performance-based incentives
The opportunity to participate in our stock purchase plan
And more!