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About the role
- Technical Communicator providing advanced troubleshooting support for technicians at Finning Canada. Involves collaboration with Caterpillar and resolving complex equipment issues.
Responsibilities
- Provide advanced technical support to field and shop technicians to efficiently diagnose and repair customer equipment.
- Troubleshoot complex mechanical, hydraulic, electrical, and engine system issues based on information provided by technicians in the field.
- Leverage Technical Communicator expertise and Caterpillar's Dealer Solution Network to support new product problem resolution.
- Partner with service teams to minimize equipment downtime and customer impact.
- Identify, define, manage, and resolve product health concerns affecting customers and Finning operations.
- Work directly with Caterpillar to investigate emerging product issues and determine corrective actions.
- Monitor response times and ensure timely resolution of technical concerns.
- Assist in failure analysis and root cause investigations to drive product improvement initiatives.
- Support design validation efforts and provide valuable feedback from real-world operating conditions.
- Manage field-follow units, test equipment, and data collection activities as required.
- Provide strategic technical guidance to service departments and product support teams.
Requirements
- 5-10 years of “hands on tools” heavy equipment service experience in Mining.
- Previous Field Service experience is strongly preferred.
- Extensive experience working with Caterpillar equipment and applications.
- Proven ability to diagnose and resolve complex equipment issues remotely and through collaboration with technicians.
- Strong understanding of Mining Caterpillar equipment design and operation.
- Advanced knowledge of: Diesel engines, Hydraulic systems, Electrical systems, Mechanical systems.
- Understanding of product health management and its commercial impact.
- Working knowledge of Caterpillar computer systems and Microsoft Office applications.
Benefits
- Flexible location at many Finning branches.
- Monday to Friday schedule offering work-life balance.
- Opportunity to work directly with Caterpillar and influence product improvements.
- Collaborative team environment with industry-leading technical experts.
- Meaningful work that impacts equipment performance and customer success across the business.
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