Learning specialist designing digital and live employee development experiences for The Dufresne Group, a Canadian home furnishings retailer. Managing LMS content, learning analytics, facilitation, and capability - building initiatives.
About the role
- Training Specialist developing and delivering online and onsite technical software training for clients. Collaborating with technical consultants and project managers to create customized training materials.
Responsibilities
- The Training Specialist is responsible for developing and facilitating technical software training to clients online and onsite.
- Works with the Intelex Project Team to identify the Technical Configuration of applications purchased by customers through the review and understanding of the Application Design Documentation, User Stories and Configuration Workbooks.
- Works with Intelex Customers to best understand their level of understanding of the Intelex Application prior to delivering training.
- Delivers customized training documentation on Intelex/Customer Application Specific training and standard Platform out of the box training.
- Develops customized training material based on best-practice use of Intelex functionality and administration of application modules.
- Responsible for researching, developing, preparing and facilitating onsite and online training.
- Analyzes and interprets user requirements, technical specifications and application features and functions and translate into appropriate training formats.
- Acts as a subject matter expert and continually seeks opportunities to update product knowledge capabilities.
- Responsible for achieving a weekly utilization target that is balanced with Customer work and internal initiatives.
Requirements
- Minimum 2 - 5 years of experience delivering training material to individuals and groups.
- Software Training experience is an asset.
- Expert-level skills in Microsoft Office, including PowerPoint, Word, Excel, SharePoint
- Previous experience using Salesforce is an asset
- Skilled facilitator with web conferencing applications like WebEx, or GoToMeeting
- Familiar with training development and delivery technologies for eLearning similar to Camtasia, or Articulate Storyline.
- Experienced in adapting technical documentation into instructional training material.
Benefits
- Please note that this role requires a satisfactory Criminal Background Check and Public Safety Verification
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