Automation Engineer Co - op improving Manulife’s financial - services processes through workflow automation. Building low - code solutions, dashboards, and integrations for digital transformation initiatives.
About the role
- Workflow Automation Engineer building telecom provisioning and operational workflows at gaiia. Collaborating with tech and customer teams to ensure efficient implementations.
Responsibilities
- Translate solution designs and customer requirements into end-to-end workflows using gaiia’s workflow builder.
- Implement orchestration logic (conditions, retries, fallbacks, compensations, parallelism) to handle real-world edge cases and partial failures.
- Build reusable workflow patterns and templates so implementations scale across customers and vendors.
- Write TypeScript code steps (data transforms, validations, custom logic) and keep workflows clean and testable.
- Own workflow outcomes end-to-end: from discovery handoff → implementation → rollout → support.
- Troubleshoot production workflow runs using logs/metrics and improve workflows based on real incidents and customer feedback.
- Coach customers on workflow best practices for self-serve, capability boundaries, and expectation management.
- Influence the Workflow Builder’s roadmap by sharing recurring needs (new integrations, SDK improvements, UI features, etc.).
Requirements
- Bachelor's degree in a relevant field (e.g., Computer Science, Network Engineering), or equivalent practical experience.
- 3+ years experience as a Software Engineer, Network Engineer or similar technical role within the broader B2B SaaS industry.
- Strong software development fundamentals (TypeScript/JavaScript required).
- Excellent presentation and communication skills, with the ability to effectively articulate technical concepts to both technical and non-technical audiences.
- Ability to take ambiguous customer or operational requirements and turn them into clear, testable, supportable implementations.
- Self-motivated, proactive, and results-oriented with a passion for technology and innovation.
Benefits
- Flexible 25 days of vacation.
- Stock Options Plan.
- Group Insurance.
- Telemedicine.
- Life Spending Account.
- Employee-sponsored RRSP.
- Flexible working hours & all-remote work.
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