About the role

Workflow Automation Engineer building telecom provisioning and operational workflows at gaiia. Collaborating with tech and customer teams to ensure efficient implementations.

Responsibilities

Translate solution designs and customer requirements into end-to-end workflows using gaiia’s workflow builder.
Implement orchestration logic (conditions, retries, fallbacks, compensations, parallelism) to handle real-world edge cases and partial failures.
Build reusable workflow patterns and templates so implementations scale across customers and vendors.
Write TypeScript code steps (data transforms, validations, custom logic) and keep workflows clean and testable.
Own workflow outcomes end-to-end: from discovery handoff → implementation → rollout → support.
Troubleshoot production workflow runs using logs/metrics and improve workflows based on real incidents and customer feedback.
Coach customers on workflow best practices for self-serve, capability boundaries, and expectation management.
Influence the Workflow Builder’s roadmap by sharing recurring needs (new integrations, SDK improvements, UI features, etc.).

Bachelor's degree in a relevant field (e.g., Computer Science, Network Engineering), or equivalent practical experience.
3+ years experience as a Software Engineer, Network Engineer or similar technical role within the broader B2B SaaS industry.
Strong software development fundamentals (TypeScript/JavaScript required).
Excellent presentation and communication skills, with the ability to effectively articulate technical concepts to both technical and non-technical audiences.
Ability to take ambiguous customer or operational requirements and turn them into clear, testable, supportable implementations.
Self-motivated, proactive, and results-oriented with a passion for technology and innovation.