Senior Support Account Manager supporting Locala’s adaptive advertising platform and internal DSP. Optimizing DV360 campaigns, resolving ad tech issues, and training trading teams.
About the role
- Key Account Manager owning Loblaw and Shoppers Drug Mart commercial strategy. Driving profitable CPG sales through customer planning, trade investment, distribution, and execution.
Responsibilities
- Own the Loblaw and SDM customer business plans and annual JBP
- Build strong relationships with merchants, category directors, and key customer stakeholders in Supply Chain
- Deliver sales, gross profit, and distribution targets
- Develop customer-specific strategies across pricing, promotion, assortment, distribution, and velocity
- Lead annual and promotional planning while managing trade investment for strong ROI
- Identify new listing, distribution, and category growth opportunities
- Analyze customer performance and turn insights into actions
- Lead customer presentations, negotiations, and business reviews
- Partner with Marketing on customer-specific brand and activation plans
- Provide commercial assumptions and customer inputs to Demand Planning/Operations and flag supply or inventory risks
- Coordinate with Finance, Operations, Demand Planning, Marketing, Customer Service, and Regulatory to deliver customer commitments
- Own resolution of customer issues and ensure timely internal follow-through
- Track KPIs including net sales, gross profit/margin, distribution, velocity, listings, trade spend, promotional ROI, forecast/input accuracy, JBP delivery, service level, and issue resolution
Requirements
- 5+ years CPG/retail account management experience
- Experience managing major Canadian retailers; Loblaw/SDM experience strongly preferred
- Strong commercial, analytical and negotiation skills
- Experience managing customer P&Ls, trade investment and promotional programs
- Ability to build senior customer relationships and influence cross-functionally
- Strategic thinker who is equally strong at execution
- Highly accountable, proactive and results oriented
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Territory Manager driving tobacco product sales, distribution, and market share for BAT in Vancouver. Building retailer relationships and executing commercial activities in a regulated market.
Program Relations Manager coordinating patient support, healthcare - provider relationships, and reimbursement navigation for Cencora. Supporting patients and PSP partners across Vancouver Island through field - based healthcare services.
Account Manager retaining and expanding destination - marketing accounts for CrowdRiff’s visual storytelling platform. Managing customer success, renewals, upsells, support, and regional insights.
Partner Manager expanding Phorest’s salon and medspa software business through strategic partnerships. Generating leads, pipeline, and revenue across North American medspa markets.
Influencer Marketing & Partnerships intern helping Shapemate, a fitness - tracking startup, identify creators, manage collaborations, and develop its creator strategy.
CRM - Account - Manager für D2C - Brands bei Onlinegen GmbH, einem CRM - und Digitalmarketing - Unternehmen. Betreuung von Kundenaccounts, E - Mail - Designs, Datenanalysen und Kampagnenstrategien.
Account Management Manager leading client partnerships and a two - person team. Growing programmatic advertising revenue for Index Exchange, a global advertising supply - side platform.
Food Partner Manager managing chef and restaurant relationships for HUNGRY’s workplace dining platform. Onboarding partners, creating menus, ensuring order accuracy, and growing partner sales.
Strategic Account Manager selling Best Buy Business AV and IT solutions to public and private sector clients. Building vendor partnerships, advising decision makers, and driving commercial sales remotely in British Columbia or Ontario.