Area Manager leading Air Liquide’s home respiratory and sleep - apnea healthcare operations across Ontario branches. Driving revenue, compliance, B2B partnerships, patient referrals, and team performance.
About the role
- Renewals Manager coaching teams that drive customer retention and expansion for GitLab's DevSecOps platform. Managing forecasts, renewals workflows, and cross-functional execution remotely.
Responsibilities
- Manage the day-to-day work of a team of individual-contributor Renewals Managers/Associates
- Implement functional renewals plans and strategy into tactical processes for a book of business
- Maintain accurate renewals performance visibility in the CRM/renewals system for forecasting and reporting
- Deliver precise forecasting for the renewal segment, including churn and growth projections
- Partner with Sales, Customer Success, and Finance on renewals and expansion opportunities
- Resolve moderately complex renewal and team problems according to GitLab processes and policies
- Coach business acumen, including pricing, contract terms, whitespace, and expansion motions
- Make routine operational decisions and escalate blocked or higher-risk issues
- Guide prioritization and protect revenue and retention
- Maintain team alignment with Division and Company-wide priorities
- Set goals and performance expectations, drive accountability, monitor progress, and cascade information
- Remove blockers and streamline renewals workflows
- Identify talent gaps and provide candid, real-time feedback and coaching
- Address engagement and retention needs and foster open feedback
- Advise direct reports on career growth and task-level skills
- Coach behaviors aligned with GitLab's Operating Principles and high-performance culture
- Model and coach remote working best practices
Requirements
- Prior experience as a renewals, customer success, or sales professional, with exposure to renewal motions
- Experience managing or mentoring early-career to mid-level individual contributors, or clear readiness to step into first-line people management
- Strong understanding of GitLab's or a comparable SaaS company's renewals processes, pricing, and contract fundamentals
- Ability to translate functional plans and strategy into clear, tactical day-to-day team processes
- Sound judgment on routine operational decisions, with the discipline to escalate cleanly when issues exceed the team's scope
- Strong prioritization skills
- Demonstrated people-leadership instincts: goal-setting, accountability, feedback, coaching, and fostering trust and engagement
- Alignment with GitLab's Values and Operating Principles
- Excellent written, verbal, and remote presentation communication skills
- Comfort operating in a fully remote, asynchronous work environment
- Ability to travel for trainings, team offsites, customer meetings, and similar events
Benefits
- Benefits to support your health, finances, and well-being
- Flexible Paid Time Off
- Team Member Resource Groups
- Equity Compensation & Employee Stock Purchase Plan
- Growth and Development Fund
- Parental leave
- Home office support
- Incentive pay targeted at up to 100% of offered base salary for sales roles
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