Bilingual BDC Representative converting high - volume automotive dealership leads into Sales and Service appointments for Optimy.ai. Using AI tools, CRM platforms, calls, texts, emails, and chat to drive lead conversion.
About the role
- Bilingual Family & Eldercare Resource Specialist offering guidance on childcare and eldercare resources across Canada. Conducting research and providing clients with personalized referrals within two business days.
Responsibilities
- Provide friendly, expert telephonic consultation with clients located in Canada regarding childcare or eldercare resource requests
- Apply analytical thinking to each request to conduct efficient research
- Format research into comprehensive referral packets utilizing ComPsych Work-Life branding and quality standards
- Meet Work Life standards for daily request completion while maintaining quality
- Follow up with clients on each work-life package within three business days
- Translate HelpSheets and other client-facing documents into French Canadian as needed
- Obtain a client satisfaction rate of 100%
Requirements
- Bachelor's degree in Social Work, Human Services, Psychology, Sociology, Family Studies, Gerontology, Education, or a related field, or equivalent combination of education and relevant experience
- Two or more years of experience in childcare, eldercare, social services, education, healthcare, employee assistance, care coordination, referral services, or a related human services environment
- Bilingual fluency in Canadian English and Canadian French, with strong verbal and written communication skills
- Strong research, analytical, and critical thinking skills
- Excellent organizational, problem solving, and documentation skills
- Proficiency in Microsoft Office or similar productivity software
- Demonstrated ability to manage multiple priorities, meet service level expectations, and produce accurate, high-quality work in a fast-paced environment
- Excellent interpersonal, telephone, and customer service skills
- Self-motivated with the ability to work independently while collaborating effectively within a team environment
- Commitment to maintaining client confidentiality and exercising sound judgment
Benefits
- Full benefits package, including Paid Time Off (PTO)
- Statutory paid leave and public holidays
- Medical, dental, vision, robust EAP, wellness program, and much more
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