Entry - level ZEISS Field Service Technician installing, calibrating, troubleshooting, and repairing CMM and metrology equipment. Supporting Canadian customers and senior technicians from a remote Toronto - area position.
About the role
- Red Seal Heavy Duty Mechanic responsible for Sandvik mining equipment maintenance and repair. Involves troubleshooting, servicing, and ensuring safety standards are met across Western Canada.
Responsibilities
- Maintenance and servicing of equipment
- Planning for correct tools and parts required to perform tasks, according to all work procedures
- Commissioning of products that includes pre-delivery inspections and hot (operational and at customer site) commissioning
- Conduct root cause analysis (RCA) to identify and solve common problems, as a first line support
- Identify components, understand basic functionality, and conduct maintenance and repair work accordingly. This includes the provision of preventive and cost-efficient repairs
- Support the customer’s product/equipment/processes by suggesting possible improvements. (According to sales area requirements.)
- Uses knowledge and experience to solve standard problems for customers
- Understands system functionality and interactions of hydraulics/mechanics/electric/automation/pneumatics/materials
- Complete maintenance reports for internal and external stakeholders e.g., report and document on maintenance and/or repairs completed
- Obtain customer authorization to invoice
- Occasionally collect technical feedback in the Sales Area (inputted into Database)
- Assign simple tasks to junior staff and guide them in their completion
- Coach customer technicians on basic servicing and maintenance principles
- Ensure that all routine work procedures (using the tools provided), are carried out according to safety standards
- Environmental Health and Safety Complies with Sandvik Mining safety policies and applicable government, customer or industry regulations or requirements
- Responsibility to identify and report any unsafe work habits, workplace incidents and/or near misses
- Perform risk assessments (“Take Five”) prior to each task
- Maintains hand tools and equipment to ensure safe operation
- Maintains orderly work area and ensures housekeeping requirements are met
- Attend Environmental, Health and Safety related trainings
- Wear the required personal protective equipment (PPE) assigned for each task
Requirements
- Diploma in a Mechanical Field and Red Seal Heavy Duty Mechanic Journeyman
- At least 3 years related experience with mining equipment is considered an asset
- Previous experience with Sandvik equipment would be an asset
- Excellent proficiency in reading schematics
- Demonstrated ability to diagnose, troubleshoot and repair mechanical issues with mining equipment
- Strong written and verbal communication skills
- Computer literacy (MS Office)
- Valid driver’s license and willingness to travel to local mine sites and across Western Canada as required
- Ability and willingness to work varied shifts (as required)
- Must be legally eligible to work in Canada
Benefits
- 2-week in/out rotation with paid travel time with assigned company vehicle
- Ample opportunity for overtime, paid in accordance with provincial standards plus night shift premium
- Tool reimbursement program & Technical Alignment Incentive
- A comprehensive compensation package including a pension plan with matching, and competitive health, dental, life, and disability benefits on day 1 of your employment
- Paid training and development opportunities as technical specialist and field service leader, including OEM equipment exposure
- Support from an experienced global network of Sandvik technicians
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