Analyste d’affaires soutenant Veriforce Canada, fournisseur de solutions de gestion des risques et de conformité, avec Excel, SQL et rapports opérationnels. Analysant les indicateurs et recommandant des améliorations de performance.
About the role
- Business Operations Manager leading regional teams and service delivery across Alberta. Supporting PPI’s independent insurance advisors through operational leadership, process improvement, and employee development.
Responsibilities
- Lead and oversee regional operations across Alberta
- Provide leadership and direction to New Business, Policy Service, and Office Coordination employees
- Build a cohesive provincial team
- Lead teams through evolving business priorities, processes, and operational changes
- Plan and maintain work systems, procedures, and policies
- Identify and advance opportunities to improve operational efficiency, accuracy, and service delivery
- Plan and allocate employees and resources to meet workflow, productivity, departmental, and quality goals
- Manage workflow, recruiting, performance reviews, vacation scheduling, and attendance tracking
- Coach, mentor, and develop employees through one-on-one meetings, needs assessments, feedback, training, and career planning
- Foster a collaborative, high-performing team culture
- Implement controls and feedback mechanisms to monitor performance and service
- Lead resolution of complex or escalated cases
- Drive consistency in processes and service standards across regions
- Partner with Sales leadership on advisor-related concerns, priorities, and service expectations
- Lead change initiatives and operational updates
- Report on workload, service levels, and team performance
- Conduct monthly operational audits
- Participate in national and local operational meetings
- Lead ESG-related employee and office initiatives
- Travel regularly within Alberta and nationally
- Undertake special projects as assigned
Requirements
- 10+ years of experience in the insurance industry
- Strong knowledge of life insurance products, terminology, and administration systems
- Proven people leadership experience, including hiring, coaching, performance management, and team development
- Strong understanding of insurance distribution and the marketing/sales environment
- Proven results-oriented leadership in high-volume, service-driven environments
- Ability to lead teams through evolving processes, priorities, and operational updates
- Excellent organizational and time management skills
- Ability to manage competing priorities and tight deadlines
- Strong communication and interpersonal skills
- Ability to build relationships, influence stakeholders, and foster a collaborative team culture
- Effective problem-solving and critical thinking abilities
- High level of professionalism, discretion, and integrity
- Ability to handle sensitive and confidential information
- Adaptable self-starter who thrives in dynamic, evolving environments
- Advanced proficiency in Microsoft Office tools
- Industry designations such as ALMI, FLMI, or ACS considered an asset
Benefits
- Diverse, inclusive and equitable workplace
- Opportunities to learn and develop skills
- Career development opportunities
- Meaningful impact through work
- Collaborative, people-focused culture
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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