About the role

Analyste d’affaires soutenant Veriforce Canada, fournisseur de solutions de gestion des risques et de conformité, avec Excel, SQL et rapports opérationnels. Analysant les indicateurs et recommandant des améliorations de performance.

Responsibilities

Produce and maintain reports in Excel and SQL to track operational performance
Analyze results and formulate data-driven recommendations to support decision-making
Monitor and update key operational performance indicators, including volumes, processing times, and service levels
Update, optimize, and automate performance-tracking dashboards and models
Identify and present trends, insights, and key operational data
Support capacity planning through volume forecasting and team productivity analysis
Contribute to the definition, evolution, and continuous improvement of operational performance metrics
Conduct ad hoc analyses and present recommendations to management as needed
Serve as a subject-matter resource for operational performance-related questions
Work directly with the Vice President of Operations and report to the Head of Business Intelligence

Bachelor’s degree in Business Administration, Operations Management, Economics, Business Intelligence, or a related field
Bilingual in French and English, both verbally and in writing
Advanced proficiency in Excel
Knowledge of SQL for data extraction and analysis
Data visualization skills
Ability to analyze processes and clearly explain operational results
Excellent communication and stakeholder management skills
Highly detail-oriented, rigorous, and able to quickly understand operational issues