Analyste d’affaires soutenant Veriforce Canada, fournisseur de solutions de gestion des risques et de conformité, avec Excel, SQL et rapports opérationnels. Analysant les indicateurs et recommandant des améliorations de performance.
About the role
- Business Operations Manager overseeing warranty claims, customer support, administration, and digital transformation. Supporting Liebherr-Canada’s equipment sales and service operations.
Responsibilities
- Oversee the end-to-end warranty claims process, from initial customer submission and validation to investigation, resolution, and final settlement
- Maintain efficient administrative processes supporting sales and commercial teams, including order processing, invoicing queries, and customer inquiries
- Conduct needs assessments to identify knowledge and skill gaps within commercial and customer-facing teams
- Manage the Technical Trainer position
- Lead the strategy and implementation of digital tools and platforms to transform the customer support experience
- Act as a key escalation point for critical customer issues
- Manage client relationships and ensure high levels of satisfaction and retention
- Act as main point of contact for major projects, when assigned
- Perform other duties as assigned
Requirements
- 3-5 years of relevant work experience
- Heavy Equipment Technician (HET) Journeyperson Certificate or a related Engineering Technology degree
- Previous experience in Heavy Equipment business
- Great attitude that will fit with the Liebher team, highly dynamic, functional team
- A passion for learning and adapting to a constantly evolving industry
Benefits
- Extensive benefits with employer paid premiums starting day 1
- $5,000 annual License Bonus*
- Paid vacation starting at 3 weeks
- 6 dedicated family, health and wellness days
- 6% employer RRSP matching
- $3,000 annual allowance for continuing education
- International training & development work opportunities for select roles*
- Top of the line equipment
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