Analyste d’affaires soutenant Veriforce Canada, fournisseur de solutions de gestion des risques et de conformité, avec Excel, SQL et rapports opérationnels. Analysant les indicateurs et recommandant des améliorations de performance.
About the role
- Business Operations Manager overseeing Salesforce Partner Program incentive funding, controls, and global operations. Leading teams and automation initiatives to improve financial accuracy, efficiency, and compliance.
Responsibilities
- Lead, coach, and develop a team of analysts and specialists
- Set performance expectations, establish individual development plans, provide feedback, and build accountability and continuous improvement
- Oversee the Global Follow-the-Sun operating model, including regional handovers, workload balancing, operational coverage, and consistent process application
- Own team performance against KPIs and SLAs, including turnaround times, backlog health, processing quality, accuracy, and productivity
- Identify performance gaps, implement corrective actions, and drive measurable improvements
- Maintain operational controls across the funding lifecycle and ensure adherence to approval authorities, policies, audit standards, and financial governance
- Identify risks and implement mitigations
- Lead process simplification, automation, and use of AI and operational technologies to improve scalability, efficiency, accuracy, and stakeholder experience
- Ensure Partner Program incentive funding requests, payments, and financial transactions are validated, approved, and processed accurately within established SLAs
Requirements
- 5+ years in partner Operations, channel, or business operations
- 2+ years managing people
- Strong Salesforce skills, including the opportunity and partner data model, validation rules, and reports
- Proficiency in Tableau or equivalent reporting and analytics tools
- Demonstrated experience leveraging AI solutions such as Claude or Slack AI
- Experience writing and enforcing policy, with strong judgment on exceptions
- Strong stakeholder management skills and ability to influence decisions without formal authority
- Ability to challenge constructively and uphold policies and process requirements
- Experience supporting Partner Ecosystem preferred
- Experience using AI to enhance processes preferred
- Experience with Salesforce, PRM platforms, CRM systems, or other operational technologies preferred
- Experience with workflow automation, reporting, and dashboard development preferred
Benefits
- Benefits and resources supporting balance and wellbeing
- Reasonable accommodation during the application or recruiting process
- Equal opportunity and non-discrimination protections
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Tech skills
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Business Operations Manager overseeing warranty claims, customer support, administration, and digital transformation. Supporting Liebherr - Canada’s equipment sales and service operations.
Business Operations Associate supporting Kraken’s global cryptocurrency and blockchain expansion. Contributing to remote operations, secure products, customer support, and crypto education.
ServiceNow Business Process Consultant designing FSO, CSM, and FSM workflows for insurance and financial services enterprises. Translating operations into scalable processes, requirements, and AI - enabled solutions at NewRocket.
Business Operations & Analytics leader driving data - informed growth, product, AI, and partnership initiatives. Helping Jerry.ai scale its AI - powered platform for cars, homes, and other physical assets.
IT manager leading Redpath’s global PMO and Business Analysis teams. Improving ServiceNow - based service delivery, governance, project execution, and operational performance.
Director leading quote - to - cash, CRM, billing, ERP, and RevOps systems for Aurora Solar’s software powering residential and commercial solar adoption.
Business Operations Manager supporting Ware Malcomb’s commercial real estate architecture and interior design practice. Optimizing staffing, project delivery, financial forecasts, QA/QC, and office operations.
Business Operations & Analytics associate shaping metrics, experiments, and decisions for Jerry.ai’s AI - powered car, home, and motorcycle management app. Embedded across growth, product, AI, or partnerships.
Business Operations Manager leading regional teams and service delivery across Alberta. Supporting PPI’s independent insurance advisors through operational leadership, process improvement, and employee development.