Bilingual Case Manager processing Foresters Financial life insurance applications end - to - end. Supporting producers and customers in English and Spanish while coordinating underwriting, documentation, and policy changes.
Bilingual escalations associate resolving complex delivery and service concerns for Best Buy Canada. Investigating cases, coordinating solutions, and improving customer experience.
Bilingual contact - centre agent serving CIBC clients with banking support and product guidance. Resolving requests remotely while attending Montreal’s CIBC Tower occasionally.
Bilingual emergency assistance associate supporting travelers facing medical emergencies for Allianz Partners, a global insurance and assistance company. Coordinating care, medical referrals, billing, and policy guidance.
Bilingual contact centre representative supporting TD banking and credit - card customers. Resolving inquiries, recommending products, and delivering service remotely after Ottawa training.