Senior Product Manager, Order Quality

Posted 4 days ago

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About the role

  • Senior Product Manager owning Instacart’s Order Quality roadmap for grocery fulfillment. Improving shopper and customer experiences through experimentation, AI, and LLM technologies.

Responsibilities

  • Own the end-to-end product strategy and roadmap for Order Quality within Fulfillment
  • Drive iterative and new product ideas from discovery through scaled launch
  • Partner with design and research to understand customer and shopper needs
  • Apply understanding of in-store retail shopping experiences
  • Define success metrics and run A/B and multivariate testing programs
  • Improve engagement, conversion, and retention outcomes
  • Collaborate with engineering, data science, operations, partnerships, legal, and privacy teams
  • Deliver responsibly built features at scale while balancing speed, quality, and compliance
  • Align stakeholders, communicate tradeoffs and decisions, and prioritize for customer and business impact
  • Define shopper and customer flows using AI and LLM technologies

Requirements

  • 4+ years of product management experience
  • Experience ideally within operationally complex physical environments
  • Experience building products end-to-end, from early concept through scaled delivery
  • Strong data literacy and analytical rigor
  • Ability to prioritize using data and make sound tradeoffs
  • Ability to communicate complex ideas clearly and influence cross-functional teams and senior stakeholders without direct authority
  • Deep understanding of shopper and customer experience
  • Accountability for customer and commercial outcomes
  • Entrepreneurial mindset and ability to work in evolving environments while maintaining high standards
  • Candidates must be based in Ontario, Alberta, British Columbia, or Nova Scotia, Canada

Benefits

  • New hire equity grant
  • Annual refresh grants
  • Flexible choice of work location (home, office, or coffee shop)
  • Regular in-person events
  • Market-competitive compensation and benefits

Job type

Full Time

Experience level

Senior

Salary

CA$194,000 - CA$204,500 per year

Degree requirement

No Education Requirement

Location requirements

RemoteCanada

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