Drive design program management initiatives across various teams in Instacart's design organization. Oversee program execution for multi-quarter design initiatives spanning multiple functions.
Responsibilities
Drive end-to-end program delivery for complex, multi-quarter design initiatives spanning Design, Product, Engineering, Marketing, Legal, and Business Development—ensuring clear goals, crisp execution, and predictable outcomes.
Build and deploy AI-enabled workflows to automate status reporting, resource tracking, documentation synthesis, and stakeholder communications; champion AI fluency across the Design org to improve speed and quality.
Own operations and vendor management for design tooling (e.g., Figma, prototyping, asset management, collaboration platforms): negotiate contracts, optimize licensing, ensure compliance, and manage contractor/agency engagements.
Establish scalable systems for capacity planning, resource allocation, and roadmapping; implement metrics and integrations that create seamless workflows across tools and teams.
Partner with the Instacart Design System (IDS) team to align programs with system evolution and component adoption; lead governance programs that scale IDS usage across product teams.
Translate leadership vision into actionable operating models, run planning cycles and milestone reviews, and bring clarity to complexity in a high-change environment.
Requirements
12+ years of experience in program management or design operations within design and/or product organizations
Hands-on experience with design systems concepts (component libraries, tokens, documentation, cross-platform patterns)
Technical fluency collaborating with design systems and engineering teams, including familiarity with system architecture, component APIs, design-to-code workflows, and technical constraints
Proven track record building and scaling operational systems in fast-paced environments, including taking programs from 0→1 and maturing them for scale
Demonstrated AI fluency using LLMs and/or automation platforms to streamline workflows and improve program efficiency
Vendor and contract management experience: negotiating software contracts, optimizing licensing/spend, and ensuring compliance in partnership with Finance, Legal, and IT
Proficiency with design and program management tooling (e.g., Figma, Linear or Jira, asset management tools, research repositories, prototyping tools)
Excellent written and verbal communication skills with experience presenting to and influencing executive leadership and cross-functional stakeholders
Bachelor’s degree in a related field (e.g., Design, HCI, Engineering, Business) or equivalent practical experience.
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