Customer Support Coordinator providing multichannel support for Trupanion partners including clinics and breeders. Role involves real - time assistance and strong customer relations skills.
About the role
- Bilingual Claims Assistant supporting the Specialty Lines Claims team. Responsible for administrative tasks and superior customer service in a dynamic work environment.
Responsibilities
- Monitor claims shared mailbox and claims system queues, triage new claims and other type of administrative requests for multiple specialty lines of business
- Set-up new claim in claims systems with accuracy
- Assign files to adjusters maintaining a balance intake in the various teams, based on the skill sets and capacity
- Monitor and log non-productivity exceptions of SL & Surety claims handlers
- Process financial transactions in claims systems
- Provide support to claims handlers and management with systems, with various claims inquiries, with claims communication and data entry
- Provide exceptional internal and external customer service
- Participate in improving, optimizing and simplifying tools and processes and maintaining documentation up to date
- Meet privacy and compliance guidelines
- Prioritize and organize work with a limited degree of supervision
- Manage basic claims handling, if required
Requirements
- At least 2 years of experience in administrative support
- Working experience in MS Office (Word, Excel and PowerPoint)
- Ability to prioritize and organize personal workload
- Exemplary written and verbal communication
- Team player with a positive attitude
- Willingness and ease to learn various insurance lines of business, systems, processes
- Bilingual (French and English). Need to interact regularly with colleagues/clients.
Benefits
- Flexible work arrangements and a hybrid work model
- Possibility to purchase up to 5 extra days off per year
- Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more
- Share plan & other savings: up to 12% of salary or even more
- Annual bonus target, based on the base salary, with a potential payout of up to double the target: 5%
- Pension offerings provide flexibility and long-term security for our employees.
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