About the role

Bilingual Claims Assistant supporting the Specialty Lines Claims team. Responsible for administrative tasks and superior customer service in a dynamic work environment.

Responsibilities

Monitor claims shared mailbox and claims system queues, triage new claims and other type of administrative requests for multiple specialty lines of business
Set-up new claim in claims systems with accuracy
Assign files to adjusters maintaining a balance intake in the various teams, based on the skill sets and capacity
Monitor and log non-productivity exceptions of SL & Surety claims handlers
Process financial transactions in claims systems
Provide support to claims handlers and management with systems, with various claims inquiries, with claims communication and data entry
Provide exceptional internal and external customer service
Participate in improving, optimizing and simplifying tools and processes and maintaining documentation up to date
Meet privacy and compliance guidelines
Prioritize and organize work with a limited degree of supervision
Manage basic claims handling, if required

At least 2 years of experience in administrative support
Working experience in MS Office (Word, Excel and PowerPoint)
Ability to prioritize and organize personal workload
Exemplary written and verbal communication
Team player with a positive attitude
Willingness and ease to learn various insurance lines of business, systems, processes
Bilingual (French and English). Need to interact regularly with colleagues/clients.

Flexible work arrangements and a hybrid work model
Possibility to purchase up to 5 extra days off per year
Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more
Share plan & other savings: up to 12% of salary or even more
Annual bonus target, based on the base salary, with a potential payout of up to double the target: 5%
Pension offerings provide flexibility and long-term security for our employees.