IT Specialist providing daily support and managing device lifecycles for Face à Face Games, a trading card game company. Establishing standards and improving core IT systems within a hybrid work environment.
About the role
- Unit Manager for Technical training enhancing the Claims Learning & Development team. Leading training initiatives and collaborating with managers across the Quebec and Atlantic regions.
Responsibilities
- Lead, support, and develop a team of trainers in an inclusive, motivating, and highly collaborative environment
- Foster a culture of collaboration, continuous improvement, and customer/quality focus in the learning experience
- Ensure optimal use of team capacity and contribute to priority planning
- Lead the rollout and evolution of onboarding and technical training pathways for new Claims hires
- Collaborate with other members of the national L&D team
- Build and implement performance indicators (KPIs, surveys, manager/learner feedback, dashboards) to continuously measure and improve training effectiveness
- Contribute to training projects by applying facilitation best practices
Requirements
- Minimum 4–5 years of management experience, with demonstrated ability to motivate, coach, and develop a team
- Strong understanding of Claims operational realities in Quebec and Atlantic
- A people-first leadership approach: you support the team with empathy, develop your people, and recognize contributions
- Experience in technical training, including delivery and facilitation in virtual and/or hybrid environments
- Strong planning, organization, and logistics skills
- Strong customer and quality focus
- Curiosity and continuous improvement mindset
- Collaboration and influence
- Comfort with digital tools and learning ecosystems (e.g., LMS/LXP, SharePoint, virtual classroom platforms, content design and development tools)
- Bilingualism (French/English) is required
Benefits
- Flexible work arrangements and a hybrid work model
- Possibility to purchase up to 5 extra days off per year
- Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more
- Share plan & other savings: up to 12% of salary
- Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance): 12%
- Pension offerings to provide flexibility and long-term security
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
LP
Urgent Contract Opportunities | Canada
LinkedIn Recruiter Post
Hiring experienced IT professionals for multiple contract positions in Canada. Roles include Java, C++, and HOGAN IDS Developer.
IT Risk Manager overseeing enterprise IT risk management initiatives within a regulated environment. Supporting governance and compliance efforts for a leading technology design services company.
Lead IT support team operations to ensure efficient service and continuous improvement. Collaborate on technology practices to enhance user experience while managing daily support tasks.
IT Support Team Manager responsible for overseeing support operations and team guidance at Groupe ABS in Canada. Fostering user experience improvement and process optimizations.
Team Manager leading IT support operations at Groupe ABS in Montréal. Responsible for oversight and continuous improvement in technical support and user experience.
LP
Senior Solution Architect – Global Risk & Audit Portfolio
LinkedIn Recruiter Post
Senior Solution Architect needed for 12 - month hybrid contract in Toronto, ON, leading enterprise Risk and Audit Transformation architecture.
LP
Solution Architect
LinkedIn Recruiter Post
Guidewire Architect needed to design enterprise solutions for insurance workflows including underwriting, policy, billing, and claims.
HR & Benefits Administrator in a dynamic global organization handling HRIS, payroll, and benefits administration. Collaborating across teams and supporting system implementations in a Shared Services model.
LP
CIS Lead Architect
LinkedIn Recruiter Post
Hiring CIS Lead Architect in Markham, ON (Hybrid). Requires 12+ years SAP IS - U/CIS experience and S/4HANA transformation expertise.