Senior IT/Telecom Manager leading engineering teams and strategic technology initiatives for CBC/Radio - Canada, Canada’s public broadcaster. Managing infrastructure, projects, procurement and technical standards.
About the role
- Unit Manager for Technical training enhancing the Claims Learning & Development team. Leading training initiatives and collaborating with managers across the Quebec and Atlantic regions.
Responsibilities
- Lead, support, and develop a team of trainers in an inclusive, motivating, and highly collaborative environment
- Foster a culture of collaboration, continuous improvement, and customer/quality focus in the learning experience
- Ensure optimal use of team capacity and contribute to priority planning
- Lead the rollout and evolution of onboarding and technical training pathways for new Claims hires
- Collaborate with other members of the national L&D team
- Build and implement performance indicators (KPIs, surveys, manager/learner feedback, dashboards) to continuously measure and improve training effectiveness
- Contribute to training projects by applying facilitation best practices
Requirements
- Minimum 4–5 years of management experience, with demonstrated ability to motivate, coach, and develop a team
- Strong understanding of Claims operational realities in Quebec and Atlantic
- A people-first leadership approach: you support the team with empathy, develop your people, and recognize contributions
- Experience in technical training, including delivery and facilitation in virtual and/or hybrid environments
- Strong planning, organization, and logistics skills
- Strong customer and quality focus
- Curiosity and continuous improvement mindset
- Collaboration and influence
- Comfort with digital tools and learning ecosystems (e.g., LMS/LXP, SharePoint, virtual classroom platforms, content design and development tools)
- Bilingualism (French/English) is required
Benefits
- Flexible work arrangements and a hybrid work model
- Possibility to purchase up to 5 extra days off per year
- Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more
- Share plan & other savings: up to 12% of salary
- Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance): 12%
- Pension offerings to provide flexibility and long-term security
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