About the role

Unit Manager for Technical training enhancing the Claims Learning & Development team. Leading training initiatives and collaborating with managers across the Quebec and Atlantic regions.

Responsibilities

Lead, support, and develop a team of trainers in an inclusive, motivating, and highly collaborative environment
Foster a culture of collaboration, continuous improvement, and customer/quality focus in the learning experience
Ensure optimal use of team capacity and contribute to priority planning
Lead the rollout and evolution of onboarding and technical training pathways for new Claims hires
Collaborate with other members of the national L&D team
Build and implement performance indicators (KPIs, surveys, manager/learner feedback, dashboards) to continuously measure and improve training effectiveness
Contribute to training projects by applying facilitation best practices

Minimum 4–5 years of management experience, with demonstrated ability to motivate, coach, and develop a team
Strong understanding of Claims operational realities in Quebec and Atlantic
A people-first leadership approach: you support the team with empathy, develop your people, and recognize contributions
Experience in technical training, including delivery and facilitation in virtual and/or hybrid environments
Strong planning, organization, and logistics skills
Strong customer and quality focus
Curiosity and continuous improvement mindset
Collaboration and influence
Comfort with digital tools and learning ecosystems (e.g., LMS/LXP, SharePoint, virtual classroom platforms, content design and development tools)
Bilingualism (French/English) is required

Flexible work arrangements and a hybrid work model
Possibility to purchase up to 5 extra days off per year
Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more
Share plan & other savings: up to 12% of salary
Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance): 12%
Pension offerings to provide flexibility and long-term security