Data Analyst improving Instacart’s online grocery fulfillment quality through operational analytics. Monitoring retailer performance, diagnosing issues, and delivering recommendations to cross - functional stakeholders.
About the role
- Data Analyst role at Intouch Insight providing insights for client experiences through data analysis. Collaborate with teams to generate reports and support internal research projects.
Responsibilities
- Identify, analyze and interpret results and trends to provide insights for our clients.
- Plan and create reports/presentations and work with our Customer Success and Sales team to communicate findings to clients and prospects.
- Review clients’ customer experience objectives and work with internal teams to deliver high quality data (strategy, processes, tools).
- Support internal teams including Marketing and Product on various research projects.
Requirements
- 2 years of relevant experience in a data analysis role, with proven analytical and research skills.
- Proven history of strict attention to quality and detail.
- Ability to write, explain and present analysis clearly and concisely to internal and external stakeholders.
- Ability to generate business-relevant insights from raw data, with or without the usage of AI.
- Strong skills in Excel and PowerPoint.
- Knowledge of statistical principles (ex. correlation, regression, statistical significance, etc.) and experience using BI Tools (especially Tableau) to analyze datasets.
- Strong verbal and written communication skills in English.
- French skills are an asset.
- Ability to perform data cleansing, wrangling and validation.
- Foundational skills with AI on generation of insights, presentations and charts.
- Familiarity with Python (data analysis, Pandas, scikit-learn, JSON) is an asset.
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