Analyste de données principal modernisant les plateformes et pipelines de données d’EDC, société financière publique canadienne. Traduction des besoins opérationnels en modèles, règles de transformation et récits utilisateurs.
About the role
- Data Analyst role ensuring timely responses to client inquiries on IQVIA offerings. Collaborate with analysts to support workload across multiple databases and resources.
Responsibilities
- Ensure that client requests and concerns regarding IQVIA offerings are handled in a timely manner within agreed standard response times.
- Receive and review all client inquiries submitted by customer service analysts to verify clarity and completeness.
- Research the client's query using all available tools and perform cross-database analysis to ensure dataset accuracy.
- Work with multiple support teams to conduct research and analyses.
- Communicate with customer service analysts to provide updates and resolutions to the client.
Requirements
- University degree (Science, Business, GIS) or 4+ years of relevant work experience
- Knowledge of IQVIA data is an asset
- Proficiency with MS-Excel, MS-Access
- Strong SQL skills and understanding of relational database concepts
- Knowledge of the pharmaceutical and healthcare industry in Canada
- Strong analytical skills
- Strong customer focus and communication skills
- Excellent organizational skills; ability to prioritize and multitask
Benefits
- Incentive plans, bonuses and/or other forms of compensation may be offered, in addition to a range of health, wellness and other employee benefits.
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