Associate Laboratory Project Services Manager

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About the role

  • Associate Laboratory Project Services Manager managing laboratory aspects of IQVIA clinical trials. Coordinating study setup, budgets, documentation, customer relationships, and project delivery.

Responsibilities

  • Manage all laboratory aspects of assigned clinical trial projects for a customer or specific customer program
  • Act as the main customer contact after study award throughout startup, maintenance, and closeout
  • Ensure work complies with standard operating procedures, policies, and good practices
  • Facilitate study setup, including protocol and budget review, meetings, project plans, milestones, risk, issue, and action logs
  • Participate in proposal and business development processes, including bid defense meetings
  • Monitor project management plans, timelines, deliverables, and study documentation throughout the project lifecycle
  • File study documentation into the eTMF
  • Manage study scope changes, monitor budgets and study quality, and address service-related issues
  • Build and manage customer relationships and facilitate communication with operational areas
  • Coordinate customer survey follow-up and ongoing customer health checks
  • Represent the company at investigator meetings and other internal/external face-to-face meetings
  • Establish regular communication with sites to manage project expectations and issues

Requirements

  • Bachelor's degree in Life Sciences and/or a related field preferred
  • 2+ years of clinical or research industry experience, including 1 year of project management or project setup experience preferred
  • An equivalent combination of education, training, and experience may be accepted in lieu of a degree
  • Experience successfully leading Phase I–IV clinical trials preferred
  • Working knowledge of project management processes
  • Working knowledge of company laboratory processes and/or central laboratory operations, including kits and supplies, logistics, laboratory operations, specimen storage, data reporting and transfers, and site alerts
  • Strong organizational skills and demonstrated ability to meet deadlines
  • Proficiency with Microsoft Office and company systems, or equivalent experience with similar centralized laboratory systems
  • Ability to establish and maintain effective working relationships with coworkers, managers, and customers
  • Functional proficiency in written and spoken English required

Benefits

  • Health, wellness, financial, and social well-being benefits and resources
  • Benefits for employees and their families
  • Equal opportunity employer
  • Disability accommodations available throughout the recruitment process

Job title

Job type

Full Time

Experience level

JuniorMid level

Salary

CA$76,700 - CA$102,250 per year

Degree requirement

No Education Requirement

Location requirements

RemoteCanada

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