Associate Laboratory Project Services Manager managing laboratory aspects of IQVIA clinical trials. Coordinating study setup, budgets, documentation, customer relationships, and project delivery.
Responsibilities
Manage all laboratory aspects of assigned clinical trial projects for a customer or specific customer program
Act as the main customer contact after study award throughout startup, maintenance, and closeout
Ensure work complies with standard operating procedures, policies, and good practices
Facilitate study setup, including protocol and budget review, meetings, project plans, milestones, risk, issue, and action logs
Participate in proposal and business development processes, including bid defense meetings
Monitor project management plans, timelines, deliverables, and study documentation throughout the project lifecycle
File study documentation into the eTMF
Manage study scope changes, monitor budgets and study quality, and address service-related issues
Build and manage customer relationships and facilitate communication with operational areas
Coordinate customer survey follow-up and ongoing customer health checks
Represent the company at investigator meetings and other internal/external face-to-face meetings
Establish regular communication with sites to manage project expectations and issues
Requirements
Bachelor's degree in Life Sciences and/or a related field preferred
2+ years of clinical or research industry experience, including 1 year of project management or project setup experience preferred
An equivalent combination of education, training, and experience may be accepted in lieu of a degree
Experience successfully leading Phase I–IV clinical trials preferred
Working knowledge of project management processes
Working knowledge of company laboratory processes and/or central laboratory operations, including kits and supplies, logistics, laboratory operations, specimen storage, data reporting and transfers, and site alerts
Strong organizational skills and demonstrated ability to meet deadlines
Proficiency with Microsoft Office and company systems, or equivalent experience with similar centralized laboratory systems
Ability to establish and maintain effective working relationships with coworkers, managers, and customers
Functional proficiency in written and spoken English required
Benefits
Health, wellness, financial, and social well-being benefits and resources
Benefits for employees and their families
Equal opportunity employer
Disability accommodations available throughout the recruitment process
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