Staff Program Manager at Mozilla managing Trust & Safety programs. Collaborating with cross - functional teams to design and implement safety and compliance initiatives.
About the role
- Associate Program Manager delivering operational leadership in patient services at IQVIA. Overseeing performance, client support, and team development while ensuring compliance and reporting accuracy.
Responsibilities
- Perform case agent tasks as needed, including program-related inbound and outbound calls to support workload
- Conduct clinical services audits at pharmacies to monitor key performance indicators (KPIs) and ensure compliance with program and client requirements
- Serve as the primary escalation point for pharmacy billing issues related to clinical services
- Provide operational support and proactive client management to ensure deliverables are met
- Oversee report production, analysis, and delivery of strategic insights, identifying trends, risks, and opportunities for improvement
- Coordinate pharmaceutical technical support activities provided by case agent teams
- Develop strong working relationships that foster employee and team growth and success
- Ensure a thorough understanding of policies, procedures, and processes, and ensure their application
- Provide the manager with regular feedback on quality, operational, technical, and process issues
Requirements
- University degree preferred (health, life sciences, or related field) or equivalent experience
- French/English bilingualism preferred
- Supervisory or management experience in a contact center and/or pharmaceutical environment preferred
- Experience with patient support programs and reimbursement navigation preferred
Benefits
- Incentive plans
- Bonuses
- Professional development training
- Competitive salaries
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Program Manager leading the orchestration of transformational initiatives under Mitacs' Transformation Management Office. Focused on ensuring alignment and delivery across multiple corporate initiatives.
Senior Program Manager leading program delivery and support operations across Canada. Ensuring compliance with Protected B security requirements in NG9 - 1 - 1 systems.
Fleet Manager optimizing fleet productivity and performance at Bison Logistics. Managing carrier relationships and ensuring maximum transportation efficiency.
LP
Director Program Management (Treasury)
LinkedIn Recruiter Post
Lead large, complex treasury programs at a Top 5 Bank in Toronto. Requires deep banking experience and strong executive communication.
Program Manager at Kepler, leading satellite systems development and global partnerships for on - demand space connectivity. Focused on program execution and collaboration with Engineering and Operations teams.
AMI Program Manager at Allergan Aesthetics managing educational programs focused on aesthetics. Responsible for program execution and collaboration with marketing and sales teams in a remote capacity.
LP
Senior Portfolio Strategy Manager – Cybersecurity
LinkedIn Recruiter Post
Senior Portfolio Strategy Manager - Cybersecurity: Lead strategic planning, portfolio governance, and cybersecurity initiatives for a top financial client.
Program Manager managing educational programs in aesthetics at AbbVie. Overseeing digital initiatives and collaborating with various stakeholders in the aesthetics industry.
LP
Cyber Security Program/Project Manager
LinkedIn Recruiter Post
Seeking a Cyber Security Program/Project Manager for a banking client in Toronto for a 3 - month contract with possible extension.