Program Manager managing patient support programs to enhance client relations and operational performance for healthcare clients. Overseeing caseworker teams and ensuring program deliverables are met.
Responsibilities
Responsible for overall program management
Communicate with program stakeholders
Ensure smooth operations and resolve issues
Supervise the team of caseworkers assigned to the programs
Requirements
University degree preferred (health sciences, life sciences, or a related field) or equivalent experience
Bilingual French/English preferred
Experience supervising or managing in a contact centre and/or pharmaceutical environment preferred
Experience with patient support programs and reimbursement navigation preferred
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