Senior Program Manager at Sysco managing complex programs from pilot to full deployment. Overseeing project budgets and ensuring effective stakeholder communications across multiple programs.
About the role
- Program Manager overseeing PMO operations and driving continuous improvement at ISA Cybersecurity. Leading strategic projects ensuring project success and organizational effectiveness.
Responsibilities
- Develop, maintain, and continuously improve PMO processes, procedures, and templates to drive consistency and best practices across the team
- Manage projects from initiation through closure, ensuring adherence to scope, budget, and timelines while maintaining high standards of customer satisfaction
- Develop and optimize quarterly PS/PMO efficiency reports for senior leadership covering project health, CSAT, revenue forecast, gaps, and opportunities for improvement
- Accountable for leading, providing updates and reporting on internal initiatives
- Assign incoming projects to team members and oversee project set-up in Business Central, including invoicing and forecast projections
- Proactively flag project risks and escalate yellow or red-status projects to leadership for discussion and resolution
- Support month-end project tracking, revenue recognition, and reconciliation
- Maintain accurate and timely time tracking for project resources to support forecasting and month-end processes
- Support resource forecasting, including soft and hard bookings, and support with scheduling visibility and planning
- Serve as the first line of PMO escalation for project process adherence and client escalations
- Manage relationships with clients and internal stakeholders, ensuring clear communication and expectation management throughout the program lifecycle
- Translate strategic goals into detailed workplans, ensuring teams have clear direction and prioritized tasks
Requirements
- 7+ years of progressive program management experience, preferably in a cybersecurity or managed services environment
- Project Management Professional (PMP) certification or equivalent required; CSM (Certified Scrum Master) certification is an asset
- Degree in project management, business administration, or a related field
- Strong negotiation skills to negotiate resources, changes, issues, budgets, and timelines
- Solid understanding of PMI project management best practices and methodologies
- Effective communication, in both oral and written formats, with exceptional ability to build professional relationships
- Detail and results-oriented with a high willingness and motivation to learn
- Excellent organization and time management skills resulting in efficient execution of tasks
- Demonstrated ability to prioritize conflicting priorities to meet objectives
- Demonstrated experience managing or leading a team, with the ability to mentor, motivate, and develop project management talent
- Cybersecurity industry knowledge and/or experience is strongly preferred.
Benefits
- Flexible sick and personal days for all employees
- Generous health plan with enhanced mental health resources and programs
- Professional development opportunities and education reimbursement up to $2,000 annually for all employees
- Maternity and parental leave top-up
- Employee referral bonus of $2,000
- Competitive salaries complemented with RRSP matching and bonus programs
- Distance remote working policy
- LinkedIn Learning access for all team members
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