Bilingual Patient Services Specialist supporting patients and healthcare providers in reimbursement activities. Fully remote role focused on enhancing patient experiences and administrative tasks in healthcare.
About the role
- Bilingual Program Coordinator delivering national youth mental health programming across English and French communities. Supporting youth engagement and programming with a focus on Francophone support.
Responsibilities
- Coordinate all aspects of Jack Talks (in-person and virtual), from request to post-event follow-up
- Match speakers to events, arrange logistics, and provide logistic and tech support
- Train and recertify speakers to confidently share their mental health stories
- Troubleshoot any event issues and ensure a smooth, positive experience for all
- Support Jack Communities across a designated region by ensuring they have completed required administrative tasks
- Provide ongoing mentorship and guidance to youth leaders and partner organizations
- Ensure cultural and linguistic accuracy in all French program content
- Collaborate with internal teams to ensure equal access to all materials in French
- Promote Jack Talks and help recruit speakers to meet regional goals
- Stay current on youth mental health trends in your region
Requirements
- Fully bilingual in French and English, both spoken and written, with strong translation and cultural adaptation skills
- 1–3 years of experience in program coordination, youth engagement, community development, or education, ideally within a mental health context
- Excellent coordination, attention to detail, organization and time management skills
- Ability and/or experience working with youth; knowledge and experience in youth engagement, and program delivery
- Comfortable with independent work, but also works well within a team environment
- Proactive, reliable and self-motivated
- Strong and consistent communication skills for internal and external stakeholders
- Experience with and commitment to applying equity, diversity, inclusion principles to work and workplace
- Flexibility and availability to occasionally host meetings or events in the evenings or on weekends (flex hours or lieu time provided)
Benefits
- A flexible, trust-based culture: we offer uncapped sick days and flex hours
- A fun, exciting environment filled with an amazing group of driven, talented people
- In addition to vacation allowances, we offer a winter and summer office closure so that we can all recharge simultaneously
- Working for an organization that supports personal and professional development and that will invest in your growth
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