About the role

Technical Project Specialist responsible for managing projects and providing technical expertise in fluid handling solutions. Supporting sales and ensuring client satisfaction across various industries.

Responsibilities

Provide advanced technical support, including product selection, costing, proposal development, and solution design
Translate customer requirements into accurate quotations, pricing, and technical recommendations
Conduct engineering analyses, including hydraulic calculations and pump performance evaluations
Create, review, and follow up on quotations while supporting sales growth and customer satisfaction
Consult with customers to understand process requirements and recommend appropriate solutions
Process and manage customer orders, monitor order status, and coordinate with vendors to meet delivery timelines
Resolve customer inquiries and technical issues in a timely manner
Manage major project bids and coordinate activities across internal departments and external stakeholders
Ensure project timelines, specifications, documentation, and compliance requirements are met
Maintain project documentation, including technical reports, inspection and test plans (ITPs), and user manuals
Support continuous improvement initiatives by identifying opportunities to improve processes and efficiency
Build and maintain strong relationships with customers, suppliers, and vendors
Contribute to business objectives through technical expertise, project execution, and sales support

College diploma in a related field
6 to 9 years of experience in technical sales, application support, engineering, or a related environment
Experience with product selection, costing, proposal development, and technical quotations
Experience performing hydraulic calculations, pump performance evaluations, and engineering analysis
Proficiency with ERP, CRM, order entry, and quoting systems (Epicor P21 or similar preferred)
Strong analytical, problem solving, and decision making skills
Excellent verbal and written communication skills
Strong organizational skills with the ability to manage multiple priorities and deadlines
Proficiency with Microsoft Office (Word, Excel, Outlook)
Customer focused with strong relationship management skills
Ability to work independently and collaboratively in a team environment

Competitive remuneration including base salary ($75,000 - $90,000) + Incentive
Competitive vacation
Paid personal day program
Generous benefits package that includes coverage for things like medical, dental, paramedical, and vision
Company Group RRSP with employer matching
Annual health & wellness subsidy