Customer Support Coordinator providing multichannel support for Trupanion partners including clinics and breeders. Role involves real - time assistance and strong customer relations skills.
About the role
- Development Specialist working on large-scale energy efficiency and decarbonization projects at Johnson Controls. Leading engineering, financial tasks, and client presentations.
Responsibilities
- Participate as a key member of the Building Systems America project development team to achieve departmental and project goals on large-scale, complex, and high-risk projects focused on energy efficiency and decarbonization.
- Lead engineering, process, and financial tasks during preliminary and detailed development of sustainable energy projects.
- Perform high-level analysis on more complex technical and financial elements, focusing on bundled program scopes.
- Collaborate with the team to achieve business objectives by following the Solutions Playbook and best business practices methodology.
- Responsible for establishing ongoing partnerships with clients on assigned projects, preparing and delivering compelling technical presentations, and clearly communicating project goals, benefits, and outcomes to non-technical client stakeholders.
- Provide technical, process, or financial support to the development team during the design process.
- Assist in developing the client’s business case for the conceptual solution as needed.
- Lead preliminary data collection and modeling efforts for assigned opportunities.
- Lead or support detailed development of large projects.
- Validate assumptions made during solution design.
- Establish detailed development budgets and scopes.
- Work with operations teams and external partners to develop project estimates, HVAC flow diagrams, RFPs, scopes of work, and preliminary and detailed energy and financial models (ROI/NPV) for assigned projects.
- Assist in preparing proposals and other client communication documents.
- Use specialized functional expertise as a key member of the development team.
- Possess strong technical skills in multiple functional areas, capable of assessing design risks and being responsible for all elements of large projects.
- Understand the full range of JCI offerings and their applications in client solutions.
- Design alternative offerings to meet specific program requirements identified by the solution design specialist.
- Lead cross-functional teams in developing multiple components of bundled sales.
- Perform detailed technical or financial analyses to quantify cost savings or other benefits for the client.
- Assist with technical or financial calibration as needed.
- Lead development of client baselines.
- Lead portions of C-level or economic client presentations as needed.
- Represent the development team during operational reviews of large or technically complex programs.
- Provide risk analysis for the complete solution.
- Responsible for creating and managing budgets, timelines, and quality for assigned opportunities.
- Fully utilize JCI development processes and tools to perform tasks and mentor others.
- Develop and maintain relationships with suppliers and vendors as well as mid-level technical and financial managers at facilities.
- Responsible for staying up to date with relevant design or engineering standards and practices.
- May provide post-contract design review support.
Requirements
- Bachelor’s degree in business, engineering, or a related field
- Over 5 years of experience in building systems design or sales, energy modeling, renewable energy systems, microgrids, construction, or facilities management
- Function-specific licenses or certifications preferred (e.g., Professional Engineer license for engineering roles, CEM, LEED, CMVP, CBCP, etc.)
- Full proficiency in building systems analysis and evaluation, end-use energy analysis, energy modeling, distributed generation
- Ability to lead engineering teams, work effectively with others, deliver results, focus on the customer, and act ethically
- Ability to communicate with non-technical clients and simplify complex concepts
- Strong computer skills, including proficiency in MS Word, Excel, PowerPoint, Project, and Visio
- Available to travel in the U.S. and Canada
- Preference for bilingual French/English speakers
Benefits
- Competitive salary
- Paid vacation / holidays / sick leave – Available from day one
- Comprehensive benefits package including medical, dental, and vision care – Available from day one
- Extensive product and on-the-job / cross-training opportunities
- Exceptional resources
- Supportive and collaborative team environment
- Commitment to safety through our Zero Harm policy
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