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About the role
- Global operations leader building AI-first tools for JOLT’s EV charging and digital out-of-home media network. Leading global customer experience, supply chain, and operational excellence across five markets.
Responsibilities
- Own and deliver the AI roadmap for JOLT’s Global Operations across predictive maintenance, CX automation, and real-time network monitoring
- Define, prioritise, and ship AI and automation features by translating operational pain points into scalable digital product solutions
- Embed agentic AI workflows across Operations to shift from reactive to preventative operations
- Own and lead Global Supply Chain and Customer Experience, setting strategy, leading a small team, owning KPIs, and driving continuous improvement
- Lead supply chain planning, ordering, storage, and transport for charging, screen equipment, and spare parts
- Lead driver support through digital and contact centre channels
- Drive operational excellence and best practices across global markets by influencing local Operations Managers
- Own Global Operations and Maintenance SOPs and operating cadence
- Drive continuous improvement projects across global markets
- Collaborate with Digital Product and Software Engineering to build JOLT’s Agentic Operations ecosystem
Requirements
- Demonstrated track record of building or owning AI/automation products in an operational context (supply chain, field ops, CX, or logistics)
- Experience influencing and leading operational teams, ideally in a global context
- Commercial and analytical mindset; comfortable with data, KPIs, and ROI-based decision making
- Industry background in EV charging (CPO), physical infrastructure, Out-of-Home Media, or Tech hardware preferred
- Digital Product management experience a plus
- 5–10+ years in a blend of Operations and Digital Product or Software Engineering
- Experience leading operations and building or owning the tools that run them, preferably in EV Charging (CPO), Out-of-Home Media, Tech Hardware or Physical Infrastructure
- Previous experience in a start-up, scale-up, or consulting environment
- Experience building structure in a fast-paced global environment
Job title
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Experience level
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Degree requirement
No Education Requirement
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