Account Manager growing enterprise customer revenue for Mosaic AI’s configurable technical - support platform. Driving module adoption, renewals, ROI cases, and executive expansion strategies.
About the role
- Account Manager managing client onboarding, training, reporting, and relationships for Optimy.ai’s AI-powered e-commerce sales automation platform. Driving client success and product improvement.
Responsibilities
- Cultivate and nurture relationships with new and existing clients.
- Facilitate seamless client onboarding and sustained client success.
- Oversee timely technical setup within client parameters, including database integration and providing scripts to website developers.
- Lead and participate in introductory calls with new clients.
- Serve as a primary point of contact, addressing queries and setting clear expectations.
- Create personalized onboarding plans with clients.
- Collaborate with stakeholders to coordinate training for clients and sales representatives.
- Prepare and deliver comprehensive client reports with insights and recommendations.
- Participate in quarterly reviews with dealer groups.
- Provide prompt customer service and proactively address client issues.
- Investigate client and team requirements, identify potential issues, and propose solutions.
- Identify opportunities for process improvement, system optimization, and product enhancement.
Requirements
- Proven customer support experience as a Client Service Representative.
- Fluency in French is an asset.
- Demonstrated proficiency in effective phone communication and exceptional active listening skills.
- Proficiency with CRM systems and practices.
- Customer-focused mindset and adaptability to diverse customer needs and preferences.
- Strong communication and problem-solving skills.
- Excellent communication and presentation skills.
- Proficiency in multitasking, prioritization, and effective time management.
- Demonstrated experience thriving in an Agile, fast-paced environment.
- Enthusiasm for learning and embracing new technologies.
- Ability to contribute meaningfully to the team and refine best practices.
- Strong independent work ethic and self-motivation.
- Proactive initiative.
Benefits
- Leading-edge technology that delivers amazing results.
- Competitive compensation that rewards strong performance.
- Extensive sales training and mentorship to get your foot in the door with software sales and/or level up your sales skills!
- Accelerated path for career progression.
- Opportunities to progress within the organization.
- Equal opportunity employer.
- Accommodation available upon request.
- AI-assisted screening and AI-supported one-way interview analysis reviewed by the recruitment team.
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