AVP leading Manulife’s global payroll and rewards operations for 40,000 employees. Driving governance, transformation, vendor performance, and high - performing international teams.
About the role
- Workday consulting firm delivering Payroll configuration, implementation, and post-production support for clients. Advising stakeholders, troubleshooting systems, and managing concurrent remote projects.
Responsibilities
- Design, configure, test, and implement client business requirements in Workday Payroll modules
- Conduct client working sessions to gather, understand, and analyze business requirements
- Assess client needs and propose recommendations or alternative solutions
- Identify process improvements and implement system enhancements
- Assist clients with testing Workday configurations, knowledge transfer, and documentation
- Troubleshoot processes, data, calculated fields, reports, business logic, and configuration
- Implement solutions using the company’s methodology and processes
- Collaborate effectively on team-based projects
- Consult, execute, and prioritize conflicting demands across multiple concurrent clients
- Communicate lessons learned, Workday best practices, and Kognitiv’s point of view to clients
- Complete deliverables within prescribed timelines
- Research problems, identify root causes, and present or implement corrective measures
- Contribute to the knowledge management repository through Q&A, documented deliverables, and Workday knowledge-sharing sessions
- Provide guidance and coaching to team members
- Meet role-specific performance indicators, including utilization, service-level agreements, and customer satisfaction scores
- Ask for support, report status, and escalate issues as necessary
Requirements
- 2+ years’ experience leading and deploying Workday implementations, supporting Workday Post Production / AMS Services, or working as a Workday client
- Experience configuring Workday Payroll and Security
- Experience developing Custom Reports, Dashboards, and Calculated Fields
- Excellent verbal and written communication skills
- Ability to communicate effectively with customers and colleagues in a remote working environment
- Consulting skills, including presenting to business partners, creating documentation and technical guides, participating in workshops, and explaining solutions
- Experience implementing complex business solutions under competing deadlines and priorities
- Demonstrated delivery excellence and client satisfaction focus
- Ability to prioritize and organize work with little supervision
- Ability to manage timelines, deadlines, and goals
- Initiative and curiosity to build skills in other areas within and outside Workday
- Ability to manage multiple parallel projects and deliverables
- Ability to work within remote teams, alongside clients, and independently
- Ability to work in a fast-paced environment and adapt to frequent change
- Advanced Microsoft Excel skills
- Ability to meet travel requirements of less than 5% a year
- Must have work authorization in the employing country without current or future visa sponsorship requirement
Benefits
- Remote work arrangement
- Travel requirements of less than 5% a year
- Equal Opportunity Employer
- Work authorization support is not promised; applicants must already have authorization that does not require visa sponsorship
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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