About the role

Branch Supervisor overseeing heavy-equipment parts, service, inventory, and customer relationships for Liebherr Canada. Supporting technicians, employee development, invoicing, and branch performance in Grande Prairie.

Responsibilities

Coordinate and oversee parts and service processes and communication flows, including inventory accuracy, work order processing, and timely, accurate invoicing
Ensure reliable equipment parts supply, inventory levels, and service technician availability
Maximize appropriate WIP levels and timely customer invoicing
Work with Warranty to resolve customer warranty and claims issues
Support employee development through orientation, coaching, training, apprenticeships, and performance management
Partner with equipment sales and central parts administration teams
Visit customers to identify needs and build Parts & Service sales relationships
Achieve company objectives and targets and provide customer advice
Prepare parts and service quotes
Answer customer calls, provide support and guidance, schedule and dispatch technicians, and resolve disputes
Monitor service dashboards and take timely action to meet KPI goals
Communicate with the team and regularly visit field service technicians
Work with service technicians and fleet management to ensure service vehicles meet safety and operational standards

Due diligence and promotion of a Health and Safety culture
Relationship building with internal/external stakeholders and suppliers
Management/Supervisory experience in the Heavy Equipment industry with direct reports
Leadership and performance management experience
Management of WIP, inventory levels, invoicing cycle
Financial and business acumen and experience with P&L, budgeting, and forecasting will be an asset